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Skills

  • Dining area cleanliness
  • Effective communication with kitchen staff
  • Menu presentation
  • Cash handling expert
  • Point of sale knowledge
  • Event coordination collaboration
  • Food preparation
  • Fine wine and beverage knowledge
  • Food and Beverage Pairing Expertise
  • Cash accountability improvement

Work Experiences

  • Achieved 100% on-time meal deliveries to guests.
  • Evaluated a 11 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Achieved a 32% increase in client satisfaction scores.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved highly positive post-event feedback.
  • Supported the needs of a 6-person wait staff who attended to the specific needs of countless customers on a daily basis for framework restaurant with social relevancy and intentionality.
  • Offered refills on category, process, and system beverages.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.

Summaries

  • Banquet Food Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Explaining flavor, metric, and system aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Ambitious server with 4 years of experience increasing program sales and providing guests with personalized service.
  • Banquet Food Server is a multi-talented Banquet Food Server who is consistently rewarded for planning and operational improvements.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.

Accomplishments

  • Provided superior customer service at 16 high-profile events, ensuring a completely seamless guest experience with personalized attention.
  • Trained and mentored 2 new team members on banquet protocols, reducing onboarding time by 56% and enhancing overall team performance.
  • Demonstrated proficiency in managing multiple guest tables, ensuring that dietary restrictions and special requests were handled with precision and care.
  • Played a key role in the successful execution of large-scale events, serving as a point of contact for up to 9 VIP guests, ensuring all needs were met seamlessly.
  • Thrived in a high-pressure environment, consistently receiving praise for maintaining accuracy and professionalism in serving 10+ attendees per event.
  • Volunteered to assist in additional event tasks such as floral arrangements and table design, contributing to an aesthetically pleasing guest experience.
  • Proactively resolved guest concerns on-site, handling conflicts with professionalism and maintaining a high level of service during complex events.
  • Achieved a 35% tip increase during 2020 by building rapport with guests and offering excellent upselling recommendations.
  • Exceeded upselling targets by 28% through promotion of premium wine and beverage packages, resulting in an additional $10 revenue per event.
  • Collaborated with event coordinators to flawlessly execute beverage pairings for multi-course meals, boosting the perceived value of the dining experience.

Affiliations

  • International Banquet Server Alliance (IBSA)
  • Toastmasters
  • Foodservice Professionals Network (FPN)
  • National Restaurant Association (NRA)
  • Association for Food Service Management (AFSM)
  • Society of Women Engineers
  • Certified Guest Services Professionals Group (CGSPG)
  • Catering Executives Club (CEC)
  • Certified Banquet and Catering Professionals (CBCP)
  • Event Planning & Management Association (EPMA)

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Diploma in Food and Beverage Management Denver
  • CompTIA A+ Technician
  • Certified Professional in Food Safety (CP-FS)
  • Salesforce
  • Professional Server Certification in Fine Dining Chicago
  • Certified Catering Professional (CCP)
  • Food Protection Manager Certification (ANSI/CFP)
  • Event Management Certification – Vantage
  • Certificate in Safe Catering Practices Beacon Labs

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