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Skills

  • Student Housing Resolution
  • Problem-solving
  • Metric equipment
  • Internship program coordination
  • Career pathway development
  • Supervision
  • Process improvement
  • Interdepartmental collaboration
  • Outreach and Recruitment Campaigns
  • Multitasking in high-pressure environments

Work Experiences

  • Assisted in the implementation of a new financial aid disbursement system, reducing errors and processing time by 23%.
  • Looked for industry trends on social media and through online sources.
  • Assisted over 8 students per 18 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Administered academic progress reports for over 15 students per semester, providing timely interventions for struggling students.
  • Addressed student housing concerns.
  • Oversaw the delivery of framework project by process team, which resulted in initiative.
  • Achieved a 67% increase in retention rate.
  • Authored monthly newsletters.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Achieved a 79% decrease in administrative errors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Certified expert in academic advising and coaching, utilizing data to create meaningful impact by identifying and supporting at-risk students, increasing their retention by 65%.
  • Achieved significant job placement success.
  • Adept at helping international students navigate the visa and cultural integration process, I have successfully supported over 7 students annually with personalized advising and support services.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative Student Services Specialist with a talent for developing peer mentorship programs. Increased first-year retention by 30% while fostering a supportive and engaging campus environment.
  • Conducted presentations addressing student needs.
  • Maintains sufficient staffing and resources to meet the past year program objectives while staying within budget.

Accomplishments

  • Collaborated with team of 4 in the development of system.
  • Revamped a student engagement metrics dashboard, providing real-time data to inform programming and intervention strategies.
  • Conducted needs assessments for 5 students with disabilities, ensuring accommodation plans were in place within 11 business days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as a liaison between students and academic departments to resolve issues related to class scheduling, benefiting 11 students.
  • Collaborated with academic departments to host major-specific orientation sessions, increasing participation by 51%.
  • Resolved product issue through consumer testing.
  • Collaborated with faculty and administrators to streamline academic policy changes, reducing student appeals by 20%.
  • Spearheaded an early intervention program that reduced academic probation rates by 77%.
  • Coordinated 12 university events, including career fairs and open houses, with attendances exceeding 3 participants.

Affiliations

  • Student Success Collaborative (SSC)
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)
  • American College Personnel Association (ACPA)
  • American Marketing Association
  • Leader, College Retention and Success Committee initiative
  • University Council for Student Affairs (UCSA)
  • National Center for Student Success (NCSS)
  • Advisory Board, Student Success Initiatives for First Generation Students Phoenix
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • CompTIA Security+
  • Certified Crisis and Emergency Management for Campus Professionals Summit Group
  • Certified Education Data Specialist (CEDS) Tableau
  • First Aid/CPR Certified
  • Campus Advising Leadership Certificate Ironclad Systems
  • Certified Campus Security Authority (CSA) 2015
  • CompTIA A+ Technician
  • Certified Professional in Learning and Performance (CPLP) by ATD
  • Certified Public Accountant (CPA)
  • Certified in Peer-to-Peer Mentorship Programs Ironclad Systems

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