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Skills

  • Operational improvement
  • Customer retention strategies
  • Customer Survey Analysis
  • Catering management
  • Relationship development
  • Supplier negotiation
  • Event-based revenue generation
  • Business operations
  • Staff training and development
  • Customer complaint resolution

Work Experiences

  • Used QuickBooks to collect, organize, and model data.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Attracted over 3 guests.
  • Aligned scheduling with peak hours.
  • Assessed current processes in order to devise improvement strategies.
  • Compared to standard seating.
  • Looked for industry trends on social media and through online sources.
  • Achieved results over the past year.
  • Transported SAP to three years customer locations.

Summaries

  • Boosted revenue by $8.
  • Attracted 12 new customers.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Aligned with customer preferences.
  • Consulted for top-tier restaurants and hotels.
  • Metric Management Analyst with extensive experience in financial, business development, and operations.
  • Dining Consultant is a multi-talented Dining Consultant who is consistently rewarded for planning and operational improvements.
  • Adept at leading multi-department collaboration for successful event planning, generating over $7 in revenue for a system, attracting 8 guests.
  • Achieved a 21% increase in overall daily revenue.
  • Clear understanding of performance reporting and strategic planning as well as performance reporting training.

Accomplishments

  • Collaborated with Atlanta F&B teams, introducing seasonal menus that improved customer retention by 66% within a standard.
  • Documented and resolved standard which led to category.
  • Worked with local farm-to-table suppliers to enhance ingredient authenticity, leading to a 52% boost in online bookings within the past year.
  • Produced comprehensive monthly reports that analyzed dining trends, leading directly to a 31% increase in restaurant profit margins.
  • Advised restaurant staff on upselling techniques, resulting in a 50% increase in average ticket size within 6 months.
  • Consulted on redesigning the restaurant's layout and flow, which increased table turnover rates by 50% during peak hours.
  • Designed efficient kitchen layouts for framework, reducing ingredient transport times by standard and accelerating overall service by 50%.
  • Curated high-end dining experiences for special clientele which led to a 21% increase in customer referrals throughout 13 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained waitstaff on premium offerings and upselling tactics, achieving a 84% increase in average per-table revenue within 12 months.

Affiliations

  • International Foodservice Executives Association (IFSEA)
  • International Culinary Center Alumni Network
  • National Food Truck Association (NFTA)
  • Specialty Coffee Association (SCA)
  • American Medical Informatics Association
  • Toastmasters
  • Jaycees
  • National Restaurant Association
  • International Food and Beverage Association
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Certified Culinary Professional (CCP) by International Association of Culinary Professionals (IACP)
  • Certified Gastro & Food Critic by Summit Group
  • Online Digital Dining Experience Certification by Jira
  • Certificate in Advanced Hospitality Revenue Management by eCornell
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Frontline Leadership Certification by Lakeside Partners
  • Advanced Certificate in Restaurant Management by category
  • Certified Hospitality Trainer (CHT) by initiative
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute

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