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Skills

  • Staff training and development
  • Supplier negotiation
  • Catering management
  • Data-driven menu planning
  • Operational efficiency improvement
  • Food waste reduction strategies
  • Organization
  • Customer Survey Analysis
  • Client relationship building
  • Communications

Work Experiences

  • Used on-site observation and personal interviews to identify individual employee strengths.
  • Achieved a 42% increase in customer retention.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 15 calls per one year to help customers with their questions and concerns.
  • Analyzed key performance metrics at process and delivered strategic recommendations that boosted overall revenue by $9 per quarter.
  • Achieved results over the past year.
  • Internal systems were reviewed, and training plans were created to address areas that needed to be improved.
  • Advised restaurant chain on efficient kitchen layouts.
  • Aligned scheduling with peak hours.
  • Restructured procedures in order to create and execute projects in collaboration with Dining Consultant.

Summaries

  • Boosted annual sales by 13%.
  • Dining Consultant is a multi-talented Dining Consultant who is consistently rewarded for planning and operational improvements.
  • Metric Management Analyst with extensive experience in financial, business development, and operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned with customer preferences.
  • Costs were consistently reduced while profits were increased.
  • Conducted market research.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Award-winning consultant known for designing comprehensive dining experiences that align with emerging market trends and customer preferences, achieving a 79% boost in customer loyalty.

Accomplishments

  • Reduced cost-per-plate by streamlining the supply chain, generating a 68% improvement in bottom-line profitability.
  • Advised on menu sequencing and presentation that spotlighted high-margin items, boosting overall food and beverage revenue by 33%.
  • Resolved product issue through consumer testing.
  • Streamlined catering operations, reducing event prep time by 11 hours per event and lowering labor costs by 84%.
  • Implemented labor scheduling software that improved employee deployment, reducing overall labor expenses by 16%.
  • Provided strategic insights during staff restructuring, contributing to a 76% boost in front-of-house operational efficiency.
  • Produced comprehensive monthly reports that analyzed dining trends, leading directly to a 31% increase in restaurant profit margins.
  • Consulted on table-side dining experiences and interactive elements, resulting in an improved average service review score by 14 points.
  • Provided consultancy on beverage pairing strategies, leading to a 63% increase in wine sales within two years.
  • Designed efficient kitchen layouts for framework, reducing ingredient transport times by standard and accelerating overall service by 50%.

Affiliations

  • American Culinary Federation (ACF)
  • National Association of Catering Executives (NACE)
  • International Foodservice Executives Association (IFSEA)
  • Association of Information Technology Professionals
  • Foodservice Consultants Society International (FCSI)
  • International Association of Administrative Professionals
  • International Association of Culinary Professionals (IACP)
  • Lions Club
  • Association for Computing Machinery
  • Rotary International

Certifications

  • Certified Hospitality Sales Professional (CHSP) by American Hotel & Lodging Educational Institute
  • Certified Service Industry Professional by Harbor & Co.
  • ServSafe Food Protection Manager Certification by National Restaurant Association
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certified Event Planning Specialist by International Live Events Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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