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Skills

  • Supervision
  • Advanced project management in HubSpot
  • Business operations
  • Adherence to labor laws and compliance standards
  • Customer service
  • Questionnaire building
  • Effective report generation
  • Quality assurance monitoring
  • Project organization
  • MS Office

Work Experiences

  • Kept up to date on various software packages by attending training and webinars on a regular basis.
  • Coordinated with IT professionals to troubleshoot and resolve field equipment and software issues within two years, minimizing downtime.
  • Created custom internal reports detailing data collection progress and discrepancies, shared bi-weekly with senior leadership.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved high collection efficiency.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Advocated for increased usage of digital capture methods.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with logistics support.

Summaries

  • Achieved 18% compliance across rural areas.
  • Accomplished NAEP Supervisor with a history of meeting compliance standards, managing teams across urban and rural zones, and boosting protocol adherence by 26%.
  • Adept at managing multitasking and time management.
  • Pursuing a leadership position with a company that is focused on growth.
  • Committed to maintaining high-quality standards as a NAEP Supervisor, improving onboarding efficiency by 47% and regularly implementing process improvements.
  • Analyzed staff performance data.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior NAEP Supervisor and outstanding performer in cross-functional collaboration and client relations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Deployed new survey technologies across 15 regions, improving overall data accuracy by 15%.
  • Trained and onboarded new field staff, resulting in a 62% reduction in onboarding time.
  • Developed and implemented a robust quality control process, decreasing final report submission errors by 55%.
  • Played an instrumental role in leading survey audits, ultimately leading to a 67% reduction in data inaccuracies.
  • Coordinated a team of 2 field members to meet national testing objectives in 2018, achieving 78% data accuracy.
  • Collaborated with a regional team to increase survey response rates by 84% in under process.
  • Increased survey completion rate by spearheading improvements to field operations, leading to 22% better student response rates.
  • Documented and resolved system which led to metric.
  • Led a project that reduced survey data entry errors by 83%, enhancing overall data integrity.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute (PMI) - CPA
  • Institute of Education Sciences Member (IES Collaboration)
  • National Field Operations and Surveys Association (NFOSA)
  • Association for Education Finance and Policy (AEFP)
  • Project Management Institute
  • International Survey Sampling and Data Collection Association (ISSDCA)
  • American Statistical Association (ASA)
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses

Certifications

  • Advanced Leadership Development Program Certification by Harbor & Co.
  • Certified Administration and Management Specialist by Lakeside Partners
  • Training Certificate in Regional Performance Analysis by Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Manager by Institute of Certified Professional Managers (ICPM)
  • Certificate in Workforce Consultation and Optimization by Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Public Health (CPH) by National Board of Public Health Examiners
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certificate in Business Process Modeling by standard

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