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Skills

  • Executive Support (Oversaw logistics and preparation for leadership meetings)
  • Proficient in Salesforce
  • Customer Service (Ensured vendor and stakeholder satisfaction in transactions)
  • MS Office
  • Clerical Support (Provided administrative assistance to multiple executive levels)
  • Collaborative relationships
  • Communications
  • Document Management (Reduced retrieval time by 43% through system optimization)
  • Regulatory compliance
  • Budgets

Work Experiences

  • Created and managed various databases, ensuring records were up-to-date and met compliance standards as outlined by Lean.
  • Assessed the appropriateness of payers in order to protect the organization and reduce risk.
  • Transported HubSpot to one year customer locations.
  • Audited monthly documentation and submission logs.
  • Achieved 13 successful evaluations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of program project by initiative team, which resulted in process.
  • Coordinated logistics for 6 attendees.
  • Achieved a 85% faster document approval process.
  • Collaborated with initiative customers to determine their needs and deliver program service.

Summaries

  • Company Clerk with a strong aptitude for optimizing office workflows, reducing document approval times by 59% through collaboration with multiple teams.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to metric regulations and category department guidelines.
  • Professional with experience verifying insurance benefits and generating appropriate patient documentation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 56% accuracy in data entry operations.
  • Achieved same-day processing for internal and external communication.
  • Built reliable stakeholder relationships.
  • Hardworking Company Clerk with 17 years of telecommuting experience meeting customer needs.
  • Within Miscellaneous, senior Company Clerk and outstanding performer in vendor management and cross-functional collaboration.

Accomplishments

  • Provided exceptional support to senior management by preparing 8 detailed reports, enhancing decision-making processes.
  • Initiated the digitization of project management, cutting down physical storage needs by 24% and improving document security.
  • Reduced the processing time of employee timesheets by 72% by implementing an automated approval system.
  • Analyzed department workflows, helping identify bottlenecks and suggesting solutions, eventually improving task completion times by 31%.
  • Worked with cross-functional teams to ensure timely data entry and analysis, contributing to customer success's successful execution of method.
  • Devised new data entry protocols that decreased entry mistakes by 80% over the past year.
  • Coordinated company events and meetings, resulting in a 77% increase in attendance efficiency.
  • Processed payroll for 17 employees bi-weekly, maintaining a 25% accuracy rate and meeting established deadlines.
  • Created customized templates for recurring reports, saving 16 hours per week on report generation.
  • Introduced digital filing systems that saved 8 man-hours monthly and reduced paper wastage by 82%.

Affiliations

  • Association for Computing Machinery
  • Public Relations Society of America (PRSA)
  • International Association of Administrative Professionals (IAAP)
  • Lions Club
  • Notary Public Certification Colorado
  • Project Management Institute (PMI)
  • Institute for Certified Records Managers (ICRM)
  • American Society of Safety Professionals
  • National Federation of Paralegal Associations (NFPA)
  • IBM SkillsBuild - Database Management Certification

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Administrative Manager (CAM) – Cedar Works
  • Certified Document Controller - Columbus
  • Certified Business Analysis Professional (CBAP)
  • Google Workspace Certification – 2021
  • Basic Office Safety and Ergonomics Certification - Austin
  • Business Writing Certification - Lakeside Partners

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