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Skills

  • Inventory management
  • Digital Outreach Strategy
  • Planning and coordination
  • Career readiness workshop facilitation
  • Security systems
  • Care planning
  • Communications
  • Conflict resolution
  • Operational improvement
  • Process improvement

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Kept meticulous and accurate records of program activities and participant progress.
  • Assisted in the implementation of social service programs for system and standard individuals.
  • Collaborated with interdisciplinary teams to put care plans into action.
  • Management recognized me for providing outstanding customer service.
  • Worked with Youth Services Outreach Specialist to understand and meet a variety of needs, providing frequent feedback on front-line operations and making recommendations for improvement.
  • Achieved President's Club for excellence in program innovation.
  • Answered 16 phone calls per two years to assist customers.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality category support.

Summaries

  • Accomplished leader with a track record of guiding youth leadership initiatives, empowering 10 participants to engage in community service projects.
  • Proven ability to build and plan relationships.
  • Achieved results in three years.
  • Motivating leader who has built and managed program teams in the past.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Youth Services Outreach Specialist with vendor management and project management abilities.
  • Strong technical skills and experience in risk assessment.
  • Program, procedure, and method are all available.
  • Well-versed in budget management and always looking for new ways to improve strategies and help.
  • Dedicated Social and Human Service Assistant with a track record of assisting clinical teams in the implementation of care plans.

Accomplishments

  • Engaged influencers and community members on SAP to spread awareness of key youth events and initiatives, resulting in 3 new program participants.
  • Supported internship and job shadowing programs in partnership with metric, resulting in 17% of youth gaining full-time employment in their field.
  • Revamped communications across email, social media, and targeted marketing, dramatically increasing youth services participation by 76% over standard.
  • Spearheaded negotiations between stakeholders to extend partnership agreements for youth services, securing program funding through 2015.
  • Effectively managed resources for 10 concurrent youth initiatives, ensuring that target milestones were met under budget and on time.
  • Engaged local schools and community centers to increase attendance at youth programs by 38%, resulting in expanded outreach and greater community involvement.
  • Designed and implemented digital engagement strategies, utilizing HubSpot to boost awareness and participation in events, resulting in 16% increase in social media followers and event attendance.
  • Partnered with standard to arrange mentorship programs for first-generation college students, which resulted in 63% of participants enrolling in higher education.
  • Created a youth-driven advisory board that gave young participants a voice in programming decisions, leading to 40% increase in program engagement.
  • Authored grant proposals that led to 16 in funding for new youth-centered initiatives, expanding services to previously underserved communities.

Affiliations

  • Facilitated workshops on social justice and youth empowerment at the National Juvenile Justice Network (NJJN)
  • Board Member of category, providing strategic counsel to at-risk youth programs
  • Completed Restorative Practices Certification from the International Institute for Restorative Practices (IIRP) in 2021
  • Served on the Educational Program Committee at the National Assembly for Youth Development (NAYD) from 2023 to 2016
  • Active contributor to the Society of Research on Adolescence (SRA), focusing on outreach for underserved youth populations
  • Volunteer with the Youth Advocate Programs (YAP) since 2016, assisting with community outreach and wraparound services
  • Affiliated with the Collaborative for Academic, Social, and Emotional Learning (CASEL), working on youth outreach strategies
  • Performed outreach in partnership with the National Youth Resilience Initiative, helping to organize community service programming
  • Co-chair of the Youth Engagement Subcommittee at the Association of Children's Residential & Community services (ACRC)
  • Enrolled in the Training Institute for Youth Policy & Advocacy to keep up-to-date on youth advocacy legislation

Certifications

  • Certified in Volunteer Administration (CVA) by Council for Certification in Volunteer Administration
  • Nonprofit Leadership Certificate by category
  • Conflict Resolution and Restorative Practices Certification by Vantage
  • First Aid/CPR
  • Google Certified Professional Cloud Architect
  • Community Organizing and Advocacy Certificate by Vantage
  • Certified Family Life Educator (CFLE) by NCFR
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fundraising and Financial Management for Nonprofits Certificate by standard

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