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Skills

  • Team management
  • CCTV
  • Relationship development
  • Report writing and documentation
  • Problem resolution
  • Administrative support
  • Advanced knowledge of youth mental health services
  • Quality improvements.
  • Operational improvement
  • Family and caregiver engagement

Work Experiences

  • Assessed patient behavior and informed the clinical team of any changes.
  • Found housing and other support services for displaced people dealing with process problems.
  • Achieved President's Club for excellence in program innovation.
  • Assisted in the implementation of social service programs for system and standard individuals.
  • Assisted an average of 18 youth per month.
  • Advocated for youth in local policy discussions.
  • Answered 16 phone calls per two years to assist customers.
  • Achieved growth within 18 months.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved results within 2019.

Summaries

  • Community and Public Service student seeking hands-on experience through an internship in team leadership.
  • Advocate for underserved youth, contributing to the establishment of method that has positively impacted local communities.
  • Knowledge of Microsoft Excel in depth, as well as strategic planning and budget management abilities.
  • Motivating leader who has built and managed program teams in the past.
  • Student pursuing a Community and Public Service degree who is eager to contribute developed knowledge in the role of Youth Services Outreach Specialist.
  • Youth Services Outreach Specialist with vendor management and project management abilities.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Communicative and team-oriented, with Tableau expertise.
  • Well-versed in budget management and always looking for new ways to improve strategies and help.
  • Exceptionally well-organized and hardworking, with a keen eye for detail.

Accomplishments

  • Assisted in service expansion through partnerships with local schools and stakeholders, growing the program by 64% and increasing youth referrals.
  • Created a youth-driven advisory board that gave young participants a voice in programming decisions, leading to 40% increase in program engagement.
  • Engaged local schools and community centers to increase attendance at youth programs by 38%, resulting in expanded outreach and greater community involvement.
  • Designed and implemented digital engagement strategies, utilizing HubSpot to boost awareness and participation in events, resulting in 16% increase in social media followers and event attendance.
  • Researched and presented findings on youth behavioral health trends, leading to the implementation of updated programming that improved outcomes by 39%.
  • Engaged influencers and community members on SAP to spread awareness of key youth events and initiatives, resulting in 3 new program participants.
  • Used data analysis to track youth engagement and retention trends across 9 programs, optimizing outreach methods based on longitudinal study results.
  • Collaborated with local governments to successfully launch a youth civic engagement program, increasing youth participation in local governance by 30%.
  • Authored grant proposals that led to 16 in funding for new youth-centered initiatives, expanding services to previously underserved communities.
  • Served as liaison to Vantage in hosting bi-monthly networking events for job-seeking youth, receiving an average satisfaction rating of 66% from participants.

Affiliations

  • Volunteer Presenter at the National Conference on Youth Mental Wellness, focusing on conflict resolution workshops
  • Completed Restorative Practices Certification from the International Institute for Restorative Practices (IIRP) in 2021
  • Active contributor to the Society of Research on Adolescence (SRA), focusing on outreach for underserved youth populations
  • Performed outreach in partnership with the National Youth Resilience Initiative, helping to organize community service programming
  • Affiliated with the Boys & Girls Clubs of America, contributing to the creation of adolescent behavioral programs
  • Member of the National Association of Social Workers (NASW) since 2017
  • Partnered with the National Alliance for Youth Action (NAYA) on developing after-school programs based on trauma-informed care principles
  • Volunteer in the mentorship outreach program for FosterClub, aiming to provide educational and emotional support to foster youth
  • Member of the National Dropout Prevention Center for Students with Disabilities (NDPC-SD), helping reduce school-to-prison pipeline rates
  • Board of Directors Member for a local chapter of the United Way, focusing on at-risk youth homelessness prevention efforts

Certifications

  • Nonprofit Program Management Certificate by process
  • Association for Project Management (APM)
  • Grant Writing Certificate by program
  • Microsoft Office Specialist (MOS)
  • Positive Youth Development (PYD) Certification by framework
  • Child and Youth Care (CYC) Certification by CYC Certification Board
  • Certified Public Accountant (CPA)
  • American Academy of Financial Management (AAFM)
  • Mental Health First Aid (MHFA) Certification
  • Microsoft Certified Systems Engineer (MCSE)

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