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Skills

  • Team building
  • Daily incident reporting
  • Operational improvement
  • Conflict resolution and mediation
  • Continuous process improvement
  • Supervision
  • Incident reports
  • CCTV monitoring
  • Safety and security regulations
  • Security resource allocation

Work Experiences

  • Coordinated with framework at Raleigh.
  • Was in charge of the grounds, employee entrances and exits, and on-duty security officers.
  • Completed workflow audits.
  • Assigned specialized roles during high-traffic periods.
  • Achieved results over three years.
  • Used process improvement to properly implement regulations, terms, and conditions for a team of 6 Shift Captains.
  • Coordinated with external contractors.
  • Achieved recognition with Top Performer for minimizing on-site incidents and improving employee safety compliance by 16% over 6 months.
  • Coordinated with external contractors to ensure seamless handovers, reducing operational gaps and delays during shift changes by 32% over one year.
  • Collaborated with upper management.

Summaries

  • Decreased turnover by 79%.
  • Contributed over three years.
  • Built a high-performing workforce.
  • Hardworking and conscientious, with a strong interest in risk management.
  • Boosted efficiency by 26% on shifts.
  • Decreased emergency response times.
  • Achieved a 56% reduction in response times.
  • Created detailed post-incident analysis.
  • Coordinated across departments.
  • Within Miscellaneous, senior Shift Captain and outstanding performer in stakeholder engagement and project management.

Accomplishments

  • Reduced time spent on shift documentation by 30% through the implementation of automated reporting tools and efficient workflow platforms.
  • Trained staff on advanced incident reporting tools, improving response times by 15% and contributing to safer shift operations.
  • Authored comprehensive shift reports detailing production metrics, equipment status, and safety observations, contributing to annual reviews that improved team performance by 50%.
  • Reduced shift-related operational costs by 79% through optimization of supply chain collaboration and stringent monitoring of material usage.
  • Developed an emergency response plan tailored to shift structures, enhancing response time by 16% and mitigating potential hazards.
  • Improved shift personnel engagement by launching a performance recognition system, which resulted in 59% increased employee morale.
  • Mentored junior shift leaders, preparing them for leadership roles and boosting departmental promotions by 35% over 2021.
  • Overhauled the incident reporting process, implementing an automated system that resulted in 40% faster report submission and resolution.
  • Developed and enforced standard operating procedures (SOPs) that reduced downtime incidents by 70% over 18 shifts.
  • Successfully mediated team conflicts, resulting in strengthened communication and a 48% improvement in overall staff cohesion.

Affiliations

  • Rotary International
  • Society of Industrial Security Professionals (NCMS)
  • Professional Managers Association (PMA)
  • Society of Women Engineers
  • Certified Facilities Manager (CFM)
  • American Marketing Association
  • International Disaster & Emergency Resilience Network
  • Association for Computing Machinery
  • Corporate Security Management Forum
  • American Red Cross Association

Certifications

  • Certified Loss Prevention Professional (CLPP) by Summit Group
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • Certified Operations Manager (COM) by IOM
  • Certified Protection Officer (CPO) by IFPO
  • OSHA 30-Hour General Industry Certification
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Apple Certified Associate (ACA)
  • Certified Lean Six Sigma Green Belt
  • Certified Public Accountant
  • Supply Chain Management Professional (SCMP) by SCMA

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