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Skills

  • Data entry
  • Data Management
  • Pricing tool development
  • Problem resolution
  • Instructional leadership
  • Team Leadership
  • Inspection reviews
  • Process improvement
  • Cross-departmental collaboration
  • Budget creation

Work Experiences

  • Answered an average of 10 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Worked with School Program Coordinator to create functional budgets within the budgetary constraints.
  • Helped 13% of counseled students improve their grades.
  • Created an exciting education-focused setting for students, I created a positive, stimulating learning environment, and for teachers.
  • Achieved Outstanding Service Award for overseeing educational programming.
  • Achieved 82% participation growth.
  • Directed families and students to community resources and mental health professionals.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Created and implemented a school counseling program that met Colorado requirements.

Summaries

  • Achieved a 33% year-over-year increase in program enrollment.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Motivated School Program Coordinator with experience managing large-scale projects, including budgeting and administration.
  • Accomplished School Program Coordinator with a proven track record of launching new programs and increasing enrollment by 19% within the first semester.
  • Costs were consistently reduced while profits were increased.
  • Adept at developing marketing strategies.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Established
  • Resolved product issue through consumer testing.
  • Documented
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Prepared
  • Created systems to monitor staff attendance and performance, reducing absenteeism by 74% and boosting overall operational efficiency.
  • Recorded
  • Integrated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Trained

Affiliations

  • American Association of School Administrators (AASA)
  • Coalition for Community Schools
  • American Evaluation Association (AEA)
  • National Council for Accreditation of Teacher Education (NCATE)
  • Afterschool Alliance
  • Toastmasters
  • Educational Leadership Council of Chicago
  • National Afterschool Association (NAA)
  • Global Family Research Project
  • National School Mental Health Alliance

Certifications

  • Certified After-School Program Professional (CASP) - Meridian
  • Project Management Professional (PMP) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Restorative Practices Certification - Lakeside Partners
  • Salesforce
  • Certified Autism Specialist (CAS) in Education
  • Student Behavioral Intervention Team Certification - framework
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)
  • Microsoft Certified Systems Engineer (MCSE)

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