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Skills

  • Customer service excellence in high-pressure environments
  • Insurance billing
  • Physical combat trained
  • Certified in CPR/First Aid
  • MS Office
  • Planning and coordination
  • First aid certified
  • Communications
  • Administrative support
  • Ability to identify suspicious behavior patterns

Work Experiences

  • Calmly directed patrons during emergency evacuations, achieving full compliance in under 7 minutes.
  • Collaborated with external security vendors.
  • Assisted in evacuation drills at Columbus, coordinating evacuation routes and safety procedures with over 7 participants.
  • Communicated evacuation procedures clearly.
  • Provided basic first aid to injured and ill people, as well as assisting paramedics with advanced care and patient transport.
  • Collaborated with event organizers.
  • Called police and fire departments and administered first aid and CPR until help arrived during emergency situations.
  • Coordinated evacuation routes.
  • Collaborated with local law enforcement at Phoenix.
  • Acted as a first-responder for medical emergencies, incoming calls, and code red situations prior to the arrival of paramedics and law enforcement.

Summaries

  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Results-oriented Customer Service professional with data analysis, quality assurance, and client relations strengths.
  • Proficient in promoting system by leveraging quality assurance and client relations knowledge.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Accomplished emergency responder with 2 years of experience.
  • To maximize building security, skilled Security Event Staff Member is capable of conducting patrols, monitoring entrances, and escorting visitors.
  • With high integrity, strong attention to detail, and excellent problem-solving abilities, highly observant and diligent.
  • Weapons, defensive tactics, and conflict de-escalation techniques have all been taught to me.
  • Achieved a the past year reduction in check-in time.
  • Accomplished emergency responder with 12 years of experience managing medical incidents and altercations at large events, recognized for timely and effective actions.

Accomplishments

  • Mitigated potential security risks by enforcing strict access control at VIP and restricted areas using state-of-the-art QuickBooks.
  • Secured high-traffic entrance gates using personalized crowd-flow techniques, reducing waiting times and maintaining order for 2 attendees.
  • Trained event security team on personal protective services (PPS) procedures, improving team readiness and overall event safety by 67%.
  • Shielded event sponsors, VIP guests, and artists from potential threats through backstage surveillance and access control protocols.
  • Managed floor operations during large-scale events, ensuring compliance with safety regulations and improving overall event security by 17%.
  • Implemented new security technology, including Adobe Creative Suite, which reduced gate crowding and processing times by 38%.
  • Deployed barricades and safety perimeters proactively to manage large crowd surges, preventing overcrowding and ensuring safe evacuation routes.
  • Spearheaded security operations for method events, ensuring controlled access and minimizing security incidents throughout a several months.
  • Identified and mitigated escalating crowd risks by monitoring behaviors, which resulted in a 43% decrease in response times during initiative events.
  • Utilized handheld metal detectors and screening equipment to successfully prevent prohibited items from entering system venues, upholding a method tolerance policy and achieving 7% compliance.

Affiliations

  • Completed an accredited Conflict Resolution course with the National Security Education Program, focusing specifically on crowded and high-stress events.
  • Attended Risk Assessment & Management workshops through the Global Security Institute, improving my strategies for event safety evaluation.
  • Active participant in The Security Industry Association (SIA), with a focus on the implementation of emergency plan protocols for public events.
  • Member of the International Crowd Control & Public Order Organization (ICCPO), focused on continuing education related to event safety and public security.
  • Volunteer coordinator for the Local Stadium Event Security Group, managing security personnel during high-profile events.
  • Certified as a Peer Security Mentor through the Association for Security Career Development (ASCD), guiding newer staff in crowd management and event protocols.
  • Certified Crowd Manager through the National Safe Events Institute, strengthening core competencies in maintaining a hazard-free environment during events.
  • Maintained membership with the National Organization for Private Security Certification (NOPSC), ensuring compliance with developments in public safety training.
  • Engaged with local law enforcement agencies through the Event Security Liaison Program, coordinating real-time responses to security incidents at public gatherings.
  • Obtained OSHA through the International Foundation for Protection Officers (IFPO), staying up-to-date with best practices in security operations.

Certifications

  • Certificate in Public Event and Venue Safety & Security from program
  • Professional Security Management Certification (PSMC)
  • Advanced Conflict Management Skills Certification
  • Apple Certified Associate (ACA)
  • Active Shooter Response Training Certification
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in VIP Security & Close Protection from system
  • Certified Public Safety Communications Officer (CPSCO)
  • OSHA 10-Hour Certification for General Industry Safety

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