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Skills

  • Security systems
  • CCTV
  • Administrative support
  • Process improvement
  • Insurance billing
  • Operational improvement
  • Issue and conflict resolution
  • Time management and prioritization
  • Sales team leadership
  • Team management

Work Experiences

  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Increased sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Achieved a 15% boost in sales.
  • Developed relationships with new and existing customers by conducting personal interviews to determine their needs and preferences, and then delivering products and services that were tailor-made for them.
  • Worked with the corporate office to set overall branch growth, sales, and profit goals, as well as create and stick to an annual branch budget.
  • Reviewed customer complaints to determine the best course of action for resolving them.
  • Managed $6 sales portfolio.
  • Interviewed, hired, and developed a 18-person team.
  • Used 6 months reports to evaluate individual and team performance and identify areas that needed to be improved.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Motivating leader who has built and managed program teams in the past.
  • Assistant Branch Sales Manager is a hardworking and dependable Assistant Branch Sales Manager who excels at quality assurance and process improvement.
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Offering a track record of building long-term customer relationships that result in recurring revenue.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.
  • Program, system, and program are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • An expert in vendor management who is committed to achieving or exceeding objectives.

Accomplishments

  • Revamped the sales pipeline process, reducing sales friction and increasing conversion rates by 19%.
  • Oversaw the successful launch of new products, contributing to a 30% market share growth in the the Pacific Northwest over 9 months.
  • Planned and executed quarterly branch performance reviews that identified key growth opportunities and led to a 56% improvement in revenue.
  • Collaborated across departments to streamline customer service responses, reducing response time by 3 minutes and improving satisfaction scores by 47%.
  • Collaborated with upper management to develop flexible pricing strategies, resulting in $10 increased branch revenue in 2020.
  • Developed cross-selling strategies that resulted in a 78% increase in product bundling effectiveness.
  • Spearheaded daily operational initiatives that led to a $15 increase in average transaction size during the peak sales season.
  • Coached a team of 6 sales associates, helping achieve individual sales targets and overall branch sales goal achievement by 20%.
  • Managed a branch-wide sales initiative, leading to an overall branch revenue increase of $14 within 5 quarters.
  • Developed and instituted new employee on-boarding processes that cut integration time by 6% and improved first-year retention rates.

Affiliations

  • Active Member, Retail Industry Leaders Association (RILA), enhancing operational frameworks for retail success, 2022-Present
  • Certified Branch Manager (CBM), metric, 2022
  • Regional Committee Member, Washington Chamber of Commerce, focusing on business and market growth strategies, 2019-2018
  • Member, Customer Experience Professionals Association (CXPA), focused on improving customer satisfaction and retention, 2020-Present
  • Mentor, Sales Leadership Program, guiding junior team members through sales strategies and performance management, 2020
  • Registered Vendor Negotiation Specialist (RVNS), initiative, 2021
  • Affiliate, Institute of Certified Professional Managers (ICPM), recognized for operational excellence, 2024-Present
  • Graduate, Meridian Sales Leadership Academy, enhanced skills in personnel training and sales strategy, 2021
  • Member, Sales Executive Association (SEA), contributing to the development of innovative sales training modules, 2019
  • Board Member, Sales Leadership Forum (SLF), worked on key sales and operational strategies, 2019

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Business Development Professional (CBDP) – Lakeside Partners
  • Certificate in Strategic Sales Development by Beacon Labs
  • Certified Professional Sales Leader (CPSL) – Summit Group
  • Google Certified Professional Cloud Architect
  • Loss Prevention Certification (LPC) - Harbor & Co.
  • Certified Sales Leadership Professional (CSLP)
  • SAP Certified Application Associate
  • CompTIA Security+

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