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Skills

  • Accurate money handling
  • Superior organization ability
  • Order taking
  • Inventory management
  • Cash balancing
  • Employee relations
  • Security monitoring
  • Identification checks
  • Merchandising
  • Maintaining store appearance

Work Experiences

  • Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
  • Verified over $18 in cash and credit payments on a daily basis.
  • Kept an eye out for security issues and potential dangers.
  • Helped customers by answering their questions and completing their requests.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Collaborated with Cashier Team Lead to resolve issues and address customer concerns.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • In a 100% commission sales environment, Cashier Team Lead was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Capable of managing, coordinating, and controlling warehouse operations, such as shipping and receiving.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Friendly cashier with over 10 years in the retail industry.
  • Cashier Team Lead with 4 years of successful client relations and quality assurance experience.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Ready to put 12 years of experience, strong communication, quality assurance, and data analysis abilities to work in a dynamic new role at Northwind.
  • Offering 12 years of experience and eager to join Ironclad Systems in a dynamic, growth-oriented position in a fast-paced environment.

Accomplishments

  • Developed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Consulted
  • Collaborated with upper management to implement cash handling procedures, reducing cash discrepancies by 30% over 2019.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Guided
  • Awarded 4 merit increases during the first 9 years of employment.
  • Prepared
  • Named “Associate of the Quarter” for exceeding all customer service goals.

Affiliations

  • Local Merchants Association
  • Retail Innovation Workshop by system
  • Certified Customer Experience Professional (CCXP)
  • International Customer Service Association (ICSA)
  • National Association of Social Workers
  • Society of Women Engineers
  • Lions Club
  • American Medical Informatics Association
  • National Association for Convenience & Fuel Retailing (NACS)
  • Retail Safety and Standards Advisory Group

Certifications

  • Certified Customer Service Professional (CCSP)
  • Certified Refund and Returns Specialist
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales Strategy Specialist (CSSS)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Protection Officer (CPO)
  • Certified Advanced POS System Expert
  • CompTIA A+ Technician

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