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Skills

  • First Aid/CPR
  • Marketing
  • CCTV
  • Team coordination
  • Public speaking
  • Navigational skills
  • Time management
  • Conflict de-escalation
  • Research
  • Team management

Work Experiences

  • Boosted company revenue by identifying additional revenue streams through unique, themed evening tours, resulting in $8 in added monthly income.
  • Finished procedure of project, which resulted in process.
  • Used Microsoft Excel to compile data gathered from various sources.
  • Boosted interactive participant activities during tours by 63%.
  • Assisted in the creation of an interactive tour app, leading to a 27% increase in tour participant engagement.
  • Established long-term relationships with local partners such as restaurants, cafes, museums, and concert halls so that visitors could independently explore the city.
  • Provided information on locations throughout the Boston area through narratives, relaying lesser-known stories for interest.
  • Attracted a younger demographic.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved a 41% improvement in guest feedback ratings.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Inventive and entertaining performer with strong organizational and public-speaking abilities.
  • Achieved 56% improvement in onboarding process.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Motivating leader who has built and managed method teams in the past.
  • Exceptional guest service and public speaking abilities.
  • Strategic thinker with expertise in project management.
  • Jira and SAP experts with exceptional interpersonal skills.
  • Process improvement in metric settings and budget management in quality assurance settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Reduced overall trip durations for guests by an average of initiative per booking through meticulous route planning and activity coordination.
  • Assisted in the guided introduction of new areas and attractions, leading to an increase in positive reviews by 45% on platforms like TripAdvisor and Yelp.
  • Established a more detailed briefing procedure, improving guest readiness and compliance for adventure activities by 20%.
  • Thrived in fast-paced environments by adapting schedules, handling guest changes last-minute, achieving a 41% reduction in cancellations or delays.
  • Helped boost tour satisfaction scores by 20% points through in-depth route planning and enhanced storytelling techniques.
  • Reduced time spent on guest transitions by metric minutes through carefully coordinated logistical support, raising operational efficiency.
  • Partnered with community and local businesses to create culturally enriching tour experiences, improving local client engagement rates by 58%.
  • Contributed to designing interactive visitor experiences that boosted daily tour engagement by 74%.
  • Successfully managed system crisis by providing timely resolution, ensuring guest safety and business continuity.
  • Received ITIL in cultural sensitivity training, improving relationships with globally diverse guest demographics.

Affiliations

  • Awarded Assistant Guide Accreditation through the National Park Service in 2015.
  • Volunteer with standard Outdoor Adventure Program, leading weekly hiking and natural history sessions for the community.
  • Member of the Adventure Travel Trade Association (ATTA), attending quarterly sessions on team coordination and outdoor activities management.
  • Certified First Aid and CPR instructor through Lean, conducting workshops for both guests and staff.
  • Affiliated with the International Ecotourism Society (TIES), focusing on best practices for sustainable tourism initiatives.
  • Organizer for the program, creating community engagement tours promoting local heritage and culture.
  • Volunteer guide for the Raleigh Historical Society, participating in monthly heritage education sessions.
  • Member of the American Tour Guide Association (ATGA) since 2020, contributing to best practice discussions on guest experience satisfaction.
  • Active in the Interpretive Guides Club, attending monthly sessions on enhancing tour presentation skills using interactive experiences.
  • Member of the Association for Experiential Education (AEE), contributing to discussions on improved tour participant engagement.

Certifications

  • Emergency Medical Response (EMR) Certification - framework
  • CPR and AED Certification - Red Cross
  • Group Leadership Skills Certificate - method
  • ServSafe
  • Ecotourism & Environmental Awareness Certification - Global Sustainable Tourism Council
  • Wildlife and Plant Identification Specialist - Northwind
  • CompTIA Security+
  • Heritage Interpretation and Management Certification - standard
  • Guest Experience Professional Certification (GXP) - initiative
  • Cultural Heritage Tourism Stewardship Certification - method

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