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Skills

  • Revenue optimization
  • Customer segmentation analysis
  • Sales process engineering
  • Group ticket sales strategies
  • Cross-cultural sales background
  • Exclusive partner collaborations
  • Client Retention Strategies
  • Online conversion rate optimization
  • Profit and revenue-generating strategies
  • Multidisciplinary team leadership

Work Experiences

  • Audited Boston sales performance and data trends to improve underperforming areas.
  • Was in charge of supervising and training 5 employees in effective selling techniques.
  • Worked with 13 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.
  • Used QuickBooks to create effective the past year budgets, which resulted in a 10% reduction in spending.
  • Saved money by effectively negotiating vendor prices, terms of sales, and service agreements.
  • Met 7% of my quota in my first year as Sales Manager.
  • Reviewed regional markets and created lists of potential customers for a team of 7 employees to effectively assign.
  • Had a positive impact on business and retail functions through the delivery of 13+ educational events per year.
  • Was in charge of maintaining and managing a client book of 7 accounts as well as weekly sales records.
  • Planned and executed in-store promotional events in order to increase customer engagement and sales revenue.

Summaries

  • Expert at persuading customers to buy upgraded tickets and take advantage of promotions by employing upselling techniques.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Strategic thinker with expertise in workflow optimization.
  • Excellent attention to detail and the ability to motivate employees to provide world-class service.
  • Looking forward to taking on a new challenge with a successful team.
  • Ticket Sales Coordinator with data analysis and quality assurance abilities.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Ticket Sales Coordinator is a hardworking and dependable Ticket Sales Coordinator who excels at cross-functional collaboration and data analysis.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ticket Sales Coordinator and team leader with 17 years of experience in standard settings.

Accomplishments

  • Leveraged CRM analytics to identify untapped customer segments, helping achieve an additional 78% in booking conversions through targeted outreach.
  • Optimized group sales pipelines using process, resulting in conversion rates increasing by 83% and shortening sales cycles by 11 days.
  • Utilized advanced digital marketing techniques, including retargeting and geo-targeting, to expand ticket sales reach by 28%. Achieved a system% ROAS.
  • Worked cross-functionally with operations and fulfillment teams to reduce ticketing errors, lowering the instance of customer complaints by 35%.
  • Successfully managed ticketing operations for sold-out events of up to 12 attendees, ensuring smooth event day transactions and logistics.
  • Instrumental in expanding the event's international ticket sales market by fostering relationships with new partners, resulting in 72% year-over-year market share growth.
  • Exceeded individual sales goals by 65%, contributing to the team surpassing monthly targets for five consecutive months.
  • Executed strategic upsell campaigns that boosted overall ticket sales by 21%, focusing on hospitality add-ons and exclusive experiences.
  • Led customer feedback initiatives, gathered insights from surveys, and collaborated with product team to implement changes that improved the customer experience by 34% points.
  • Designed persuasive pitch materials that empowered the team to more effectively sell ticket packages, resulting in $4 increase in sales.

Affiliations

  • Affiliate, International Ticketing Association (INTIX) 2018
  • On-site Event Management Volunteer, Annual Sports Management Conference 2015, Seattle
  • Participant, Ticket Summit Conference hosted by TicketNetwork (2022, Chicago)
  • Member, Event Planners Association with focus on large-scale ticketing logistics since 2020
  • Professional Certificate in Hospitality and Ticket Sales Management from standard, 2016
  • Volunteer, Event Support for International Sports Management (ISM) Conferences 2020
  • Certification in Bilingual Sales Communication from framework in 2019
  • Certification in Digital Sales Optimization from framework, 2023
  • Part of External Relations Team, category Athletics Department, supporting operations for ticket sales and distribution from 2015 to 2018
  • Active Member, International Association of Venue Managers (IAVM) since 2023

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce Marketing Cloud Email Specialist Certification
  • ServSafe
  • Certified Hospitality Supervisor (CHS)
  • Certified Promotional Management Professional (method)
  • Apple Certified Associate (ACA)
  • Google Digital Sales Certification
  • Professional in Sales Management (PSM) Certification
  • Digital Marketing Professional Certification (DMA)
  • Certified Group Sales Professional (procedure)

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