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Skills

  • Strategic planning
  • Client relationship building
  • Negotiation of multi-year agreements
  • Account-based marketing (ABM)
  • Post-sale follow-up
  • Sales quota attainment
  • Analytical problem solver
  • Systems and software programs
  • Solution selling
  • Client communications management

Work Experiences

  • Used sales presentations to communicate product quality and market comparisons.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Established long-term business growth by building relationships with customers and the community.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Achieved an industry-leading program by applying strategic system industry knowledge and leadership skills.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 10 long-term accounts being secured in one year.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Implemented Jira to streamline procedure procedures and standard tasks.

Summaries

  • Achieved consistent results.
  • Adept at maintaining client portfolios.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved notable client satisfaction improvements.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Achieved a 33% increase in loyalty over 2015.
  • Skilled in risk assessment and capable of streamlining daily activities to increase productivity and sales.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Contributed to a 20% growth in sales via targeted e-commerce and digital marketing campaigns, generating $13 in new revenue.
  • Collaborated with 14 cross-functional teams (Marketing, Sales Engineering, Customer Support) to drive ServiceNow adoption and increase net-new sales by $10.
  • Led the acquisition of Microsoft Excel contracts, achieving a 16% increase in quarter-over-quarter bookings for two consecutive quarters.
  • Oversaw onboarding for 13 new accounts, achieving a 42% faster onboarding process, and increasing client satisfaction.
  • Formulated pricing strategies tailored to clientele in the Miscellaneous sector, generating $12 in additional revenue over 7 months.
  • Negotiated 8-year contracts worth $12 each while maintaining excellent long-term relationships with key decision-makers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Selected as lead sales strategist for a $12 contract negotiation, resulting in a successful long-term partnership with Summit Group.
  • Resolved 31% of customer escalations by utilizing active listening and problem-solving strategies, contributing to a marked increase in client satisfaction.
  • Secured and managed key partnerships with 14 enterprise customers, consistently generating $18 in recurring revenue.

Affiliations

  • National Association of Social Workers
  • Virtual Selling Summit Attendee
  • Society of Saleswomen
  • Customer Experience Professionals Association (CXPA)
  • LinkedIn Sales Navigator User Group
  • Salesforce Trailblazer Community Member
  • National Retail Federation (NRF)
  • Institute of Account Management
  • Customer Success Association
  • Project Management Institute

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Sales Leadership Certification - framework
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Public Accountant (CPA)
  • Certified Business Development Specialist (CBDS) - Meridian
  • Certified Client Success Coach – Vantage
  • LinkedIn Sales Navigator Certification
  • Certificate in Customer Loyalty Strategy – Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)

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