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Skills

  • Inspection reviews
  • Bug reports
  • Server support
  • Clerical support
  • Script Writing
  • User interface understanding
  • Hardware and software installation
  • Technical support
  • Cross-functional team collaboration
  • Disaster Recovery Planning

Work Experiences

  • Created multi-threaded admin web applications based on category.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Completed over 5 system production work orders in a timely and cost-effective manner.
  • Advocated for aggressive testing and problem analysis for server, desktop, and IT infrastructure work.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created the past year reports that included data such as strategic planning.
  • New hardware, software updates, and security patches were all installed.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Suggested technical feasibility solutions for new functional designs and options for improving technical object performance.

Summaries

  • Adept at leading disaster recovery initiatives with a proven ability to achieve failover times of under 3 minutes during critical infrastructure tests.
  • Achieved a 43% improvement in job completion times.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Automated routine procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within Computers Software, senior Senior Computer Operator and outstanding performer in stakeholder engagement and quality assurance.
  • Data management procedures are meticulous.
  • Skilled in generating reports, documenting changes, and updating logs.
  • Top-producing salesperson and industry expert in Computers Software.
  • Achieved a 48% success rate in task completion.

Accomplishments

  • Customized job scheduling algorithms to optimize task prioritization, cutting job delays by 28% and reducing system queue times.
  • Won
  • Developed and managed system performance dashboards using ServiceNow, providing real-time insights that reduced troubleshooting time by 36%.
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Proposed
  • Design: Responsible for creative design for prominent standard.
  • Created
  • Collaborated with development teams to troubleshoot system inefficiencies, leading to a 34% improvement in job run times across platforms.
  • Integrated
  • Managed

Affiliations

  • International Association of Information Technology Asset Managers (IAITAM)
  • Certified Kubernetes Administrator (CKA)
  • Cloud Computing Association (CCA)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Jaycees
  • Society of Women Engineers
  • Certified in IT Risk Management (CRISC) from ISACA
  • American Medical Informatics Association
  • Backup and Recovery Professionals Association (BRPA)

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Systems Operations Analyst (CSOA)
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
  • ServSafe
  • Red Hat Certified Engineer (RHCE)
  • Oracle Database Administrator Certified Professional

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