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Skills

  • Budget management and optimization
  • Program governance frameworks
  • Communication and Interpersonal Skills
  • Business Case Development
  • Multi-department technology deployment
  • Team building
  • Organizational transformation programs
  • Stakeholder relations
  • Regulatory compliance
  • Cross-functional team leadership

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 46% improvement in talent growth and development.
  • Achieved a 21% reduction in data center costs.
  • Controlled a portfolio of projects worth $9.
  • Accelerated accuracy in resource forecasting.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Cut legacy dependence by 34%.
  • Worked closely with project members to identify and quickly resolve issues.
  • Aligned strategic programs.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Accelerated project timelines.
  • Achieved operational improvements of 79% or higher.
  • Costs were consistently reduced while profits were increased.
  • Enterprise Program Manager with extensive implementation and project management experience.
  • Achieved 31% client retention rate.
  • Well-versed in the planning and deployment of performance reporting.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 63% cost savings.
  • Adept at leading enterprise-wide post-merger integrations, streamlining processes across 3 departments and ensuring full operational alignment for Harbor & Co..
  • Achieved business growth objectives.

Accomplishments

  • Developed comprehensive KPIs, improving performance visibility across 2 global programs to meet and surpass key delivery milestones.
  • Developed a standardized global governance model applied across 4 workstreams which resulted in 55% improvement in cross-functional collaboration.
  • Orchestrated an enterprise program roadmap, reducing program delivery slippage from 24% to 82% across all workstreams.
  • Engineered a cost-saving contract renegotiation strategy, resulting in $3 savings while maintaining compliance across 6 regions.
  • Led a $11 global transformation initiative, driving 74% growth through strategic partner alignment and operations scaling.
  • Led the successful completion of a $3 merger program, aligning post-merge operations and cutting transition costs by 24%.
  • Collaborated with a diverse workforce spanning 13 countries to deliver on a $16 program that enabled 83% overall IT cost savings.
  • Implemented a robust governance framework for enterprise-wide program management, achieving a 45% enhancement in project tracking and risk mitigation.
  • Designed and deployed a real-time performance dashboard, increasing transparency on critical KPIs with a 81% uplift in decision-making speed.
  • Aligned multiple workstreams across 2 business units to successfully launch digital innovations, boosting enterprise-level project output by 26%.

Affiliations

  • Chapter Lead, Boston Program Management Affinity Group (PMAG)
  • National Association of Social Workers
  • Master Black Belt Lean Six Sigma Certification – 2021
  • Society of Human Resource Management
  • Lean Six Sigma Green Belt Professional – Awarded 2017 by procedure
  • Rotary International
  • Jaycees
  • International Council of Nurses
  • Certified in Prosci Change Management Methodology – Focus on enterprise transformation
  • Participant in the Gartner PPM Leadership Forum—Innovation and digital transformation focus

Certifications

  • Project Management Professional (PMP)
  • ITIL Foundation Certification - method
  • Agile Customer Experience Master Certification - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Agile Certified Practitioner (PMI-ACP) - category - 2023
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Agile Methodology Consultant Certification - Ironclad Systems
  • Certified Change Management Professional (CCMP) - Northwind
  • Cisco Certified Internetwork Expert (CCIE)

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