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Skills

  • Workshops and Employee Training Facilitation
  • Incident Reduction Strategies
  • Real-time data dashboard creation
  • KPI reporting automation
  • Client requirements analysis
  • System performance improvement
  • Cloud infrastructure optimization
  • Decision-making under pressure
  • Cross-functional team leadership
  • Process optimization analysis

Work Experiences

  • Performed software diagnostics and maintenance, resulting in increased operational efficiency.
  • Collaborated with data and analytics teams.
  • Assessed business requirements.
  • Achieved $15 in savings.
  • Collaborated with senior stakeholders.
  • Automated routine maintenance tasks using scripts.
  • Developed, managed, measured, and reported on service-level metrics to streamline IT assessment.
  • Completed projects under budget.
  • Researched business functions, gathered data, and assessed requirements in order to establish operational goals.
  • Collaborated with senior stakeholders to streamline IT governance processes, reducing total incidents by 23%.

Summaries

  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Strong conceptual thinking abilities and a prodigious ability to pick up new information quickly.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Strong self-starter with an outstanding work ethic.
  • Associate Consultant, Technology with 16 years of successful risk assessment and performance reporting experience.
  • Associate Consultant, Technology capable with a track record of improving Miscellaneous operations.
  • Associate Consultant, Technology is a multi-talented Associate Consultant, Technology who is consistently rewarded for planning and operational improvements.
  • To meet strategic plans and improve staff processes, exceptional deployment support is provided.

Accomplishments

  • Developed scalable API integrations for Microsoft Excel, enhancing the system's capability and reducing manual work by 73%.
  • Reduced operational costs by 64% by re-designing the IT infrastructure architecture for Harbor & Co..
  • Delivered a comprehensive technical analysis of HubSpot, driving a 36% boost in system adoption across the client organization.
  • Facilitated knowledge transfer sessions with client teams, increasing post-go-live project support efficiency by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a machine learning model using Microsoft Excel to predict resource usage, leading to a 76% reduction in operational costs.
  • Collaborated with team of 12 in the development of framework.
  • Effectively managed client relationships, leading to an increase in repeat business by 12 through consistently delivering high-quality technical solutions.
  • Restructured legacy database systems, increasing query performance by 59% while lowering storage costs by 14.
  • Automated routine system health checks using SAP, allowing for early detection of issues and reducing downtime by 17%.

Affiliations

  • Certified ScrumMaster (CSM) Community - 2016
  • American Medical Informatics Association
  • WhiteHat Security Research Community Contributor since 2023
  • Enterprise Cloud Alliance Program - Partnership since 2019
  • Infrastructure & Operations Community of Practice (I&O CoP) – Affiliation
  • Lions Club
  • TechAmerica: Digital IT Transformation Advocacy Member
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Technology Business Management (TBM) Council - Active Member

Certifications

  • Certified Information Technology Infrastructure Library (ITIL) Expert
  • First Aid/CPR Certified
  • Microsoft Certified: Power Platform Fundamentals
  • Microsoft Certified: DevOps Engineer Expert
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals - Lakeside Partners
  • Certified Solutions Implementation Manager (CSIM)
  • Google Professional Cloud Architect Certification
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)

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