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Skills

  • Collaboration with cross-functional teams
  • Program equipment
  • Technical report writing
  • Problem resolution
  • Customer service excellence
  • Supervision
  • Communications
  • Attention to detail in inspections
  • Organization
  • Brake systems understanding

Work Experiences

  • Achieved Employee of the Year.
  • Collaborated with engineers to refine diagnostic tools.
  • Repaired engines, transmissions, and electrical systems on procedure, method, and procedure vehicles.
  • Achieved Top Performer for consistently maintaining quality and safety standards over 2021 of service.
  • Completed diagnostics in under 14 hours.
  • Completed CPA which expanded service proficiency in electric and high-voltage vehicles.
  • Applied advanced methods to identify transmission failures.
  • Applied advanced methods to identify and rectify transmission failures, consistently exceeding customer satisfaction expectations.
  • Completed PMP.
  • Delegated and supervised vehicle bodywork for restoration and remediation to a body team.

Summaries

  • Proficient in ordering supplies, operating shop equipment, and keeping work areas neat, safe, and clean.
  • Achieved an efficiency increase of 22%.
  • Collaborated with service managers.
  • Bringing system, metric, and system expertise, as well as proven diagnostic and customer satisfaction skills.
  • Award-winning Motor Technician recognized for maintaining high standards of quality and safety across 2 years of service, earning Excellence Award in 2024.
  • Dedicated Motor Technician recognized for consistently delivering high-quality engine tuning and reconditioning, resulting in improved customer satisfaction and repeat business.
  • Within Miscellaneous, senior Motor Technician and outstanding performer in risk assessment and vendor management.
  • Experienced auto mechanic capable of inspecting, troubleshooting, and repairing a wide range of vehicles and issues.
  • Certified in OSHA, with a strong track record of ensuring regulatory compliance and elevating service quality for diverse vehicle fleets.
  • Dedicated Motor Technician recognized for high-quality engine tuning.

Accomplishments

  • Collaboration with cross-functional teams improved project delivery timelines by 83% while maintaining high-quality standards.
  • Designed and implemented new test protocols that identified early-stage wear in motors, reducing long-term customer costs.
  • Optimized workflow management for engine overhauls, improving throughput by 35% and reducing downtime.
  • Trained a team of 10 apprentices in precision troubleshooting, reducing the need for rework by 48%.
  • Developed and prioritized maintenance schedules for 6 key clients, minimizing unscheduled downtime by 57%.
  • Assessed and repaired complex suspension systems, which enhanced vehicle safety and reduced complaints by 47%.
  • Led a team of 12 technicians to resolve complex motor-related issues, ensuring vehicle compliance with industry standards.
  • Utilized knowledge of advanced transmission repair techniques, reducing warranty claims by 74%.
  • Reduced engine assembly errors by 79% through the introduction of standard controls and quality checks.
  • Modified customer vehicles to meet extreme off-road performance, resulting in a 44% success rate in client competitions.

Affiliations

  • Freemason
  • Environmental & Mechanical Maintenance Society
  • Motor Technicians Certification of 2018
  • International Automotive Technicians Network (iATN)
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Automotive Service Association (ASA)
  • American Medical Informatics Association
  • Advanced Vehicle Technology Association
  • Project Management Institute
  • Automotive Fleet & Leasing Association (AFLA)

Certifications

  • Certificate in Automotive HVAC Systems Brightline 2017
  • IMI Level 4 Certificate in Advanced Automotive Diagnosis Northwind
  • EPA Section 609 Certification for Refrigerant Handling
  • Cisco Certified Network Associate (CCNA)
  • Automotive Management Institute Accredited Automotive Manager (AAM)
  • Road Traffic Law Certification Lakeside Partners 2024
  • Automotive Technology Certificate Brightline 2017
  • Salesforce
  • BMW Step Automotive Technician Certification Program
  • Google Certified Professional Cloud Architect

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