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Skills

  • Client needs assessments
  • Individual and group counseling
  • Project organization
  • Client-Centered Approach
  • Client needs assessment
  • Process improvement
  • Proactive intervention
  • Interpersonal communication
  • Operational improvement
  • Career Readiness Coaching

Work Experiences

  • Was in charge of coordinating community resources and securing referrals.
  • Assessed client’s vocational needs.
  • Conducted research and identified appropriate services for process patients.
  • Achieved a 15% increase in program enrollments.
  • Assumed lead role in managing emergency transitions.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 73% commitment increase to action plans.
  • Achieved a 42% improvement in team efficiency.
  • Achieved a 76% improvement in overall program satisfaction.
  • Accomplished this within the past year.

Summaries

  • Adept at managing client progress.
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Possessing a friendly demeanor as well as the ability to risk assessment.
  • Well-versed in program resources and current market conditions.
  • Bringing together community services.
  • Achieved a 23% improvement in transition success rates.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Assessed client needs.
  • Transition Coordinator is a multi-talented Transition Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Developed and delivered customized transition plans that addressed specific client needs, improving client engagement by 17%.
  • Instituted a continuous improvement program for client care that decreased transition missteps by 81% over the course of 6 months.
  • Implemented a client advocacy protocol to reduce escalated service issues by 25% and improve satisfaction score by 29% points.
  • Trained 16 caregiving staff on new transition coordination procedures, decreasing errors by 75% and improving client experiences.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and improved transition timelines for 9 clients, resulting in a 27% reduction in transition delays.
  • Collaborated with IT to implement new software Power BI for real-time client tracking, boosting accuracy of data capture by 21%.
  • Mediated between clients and service providers to remove barriers, leading to a resolution of 36% of client issues within one year.
  • Coordinated with external vocational experts to supplement client transition plans, shortening average transition times by the past year.
  • Partnered with multiple agencies to conduct annual needs assessments, leading to an 15% increase in resource allocation for underserved clients.

Affiliations

  • Project Management Institute (PMI)
  • American Community Corrections Institute (ACCI)
  • Society for Human Resource Management (SHRM)
  • American Society for Training and Development (ASTD)
  • National Association of Workforce Boards (NAWB)
  • American Marketing Association
  • Juvenile Justice Coalition (JJC)
  • Lions Club
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Transition Professionals Association of North America (TPANA)

Certifications

  • Certified Professional Behavior Analyst (CPBA) - Vantage 2017
  • Certified Life Skills Coach - Harbor & Co. 2020
  • Apple Certified Associate (ACA)
  • HIPAA Compliance Certification - Vantage 2023
  • Certified Case Manager (CCM) Meridian, 2019
  • Strengths-Based Case Manager Certification - Vantage 2021
  • Certification in Disability Case Management (CDCM) - Vantage 2021
  • Nonviolent Crisis Intervention Certification Summit Group 2020
  • Certified Vocational Rehabilitation Counselor (CVRC) - Beacon Labs 2020
  • Certified Life & Career Coach - Brightline 2015

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