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Skills

  • Project organization
  • Conflict resolution and mediation
  • Process optimization
  • Supervision
  • Bookkeeping
  • Database administration
  • Time management and prioritization
  • Staff management
  • Vendor management
  • Scheduling

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $6 per year.
  • Collaborated with client executives.
  • Achieved full contractual compliance.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Achieved 65% improvement in delivery velocity.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Collaborated with cross-functional teams.
  • Collaborated with client executives to develop customized dashboards and reports, improving transparency and decision-making speed.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished in managing risk with a proactive approach, reducing incident rates by 51% to ensure reliable service for key accounts.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Account Delivery Manager.
  • Achieved a 80% improvement in team productivity.
  • Achieved 65% improvement in client engagement.
  • Aligned stakeholders across teams.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Account Delivery Manager with 3 years of successful project management and performance reporting experience.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.

Accomplishments

  • Implemented an enterprise-level service transition for Lakeside Partners, meeting aggressive deadlines and exceeding quality benchmarks by 28% %.
  • Collaborated with team of 15 in the development of system.
  • Resolved product issue through consumer testing.
  • Developed detailed project roadmaps and resource plans, leading to improved stakeholder alignment and a 31% reduction in rework time.
  • Coordinated multi-vendor collaborations to ensure timely delivery of projects, resulting in a client satisfaction score improvement by 22%.
  • Established client governance structures for account management, standardizing processes and decreasing project turnover by 16 hours.
  • Identified and resolved framework, improving service performance and preventing a potential loss of 45% in overall client revenue.
  • Led financial reviews and processes optimization for Northwind, resulting in a savings of 9 without compromising project quality.
  • Leveraged data analytics to restructure delivery milestones, resulting in cost savings of 4 and on-time completion in 2017.
  • Established a customer feedback loop that directly resulted in a 46% increase in net promoter scores for service delivery.

Affiliations

  • International Association of Administrative Professionals
  • DevOps Institute - Certified Practitioner
  • Project Management Institute
  • Business Relationship Management Professional (BRMP) Certification
  • American Society of Safety Professionals
  • Global IT Service Management Forum (itSMF) Member
  • Association for Computing Machinery
  • National Association of Social Workers
  • HDI Certified Support Center Manager
  • APICS Certified Supply Chain Professional

Certifications

  • Certified Professional in Supply Management (CPSM)
  • TOGAF 9 Certified Enterprise Architect
  • ISO 20000 – IT Service Management Lead Auditor
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified in the Governance of Enterprise IT (CGEIT)
  • First Aid/CPR Certified
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Salesforce
  • Certified ServiceNow Administrator

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