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Skills

  • First Aid/CPR
  • Data entry
  • Program equipment
  • Organization
  • Process optimization
  • Policy and procedure modification
  • Presentation design
  • Problem resolution
  • Change Management
  • Workflow planning

Work Experiences

  • Contributed to 47% revenue growth.
  • Based on PMP standards.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Effectively managed costs and billing, as well as financial discrepancies, by using category software to organize account information.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Built and maintained strong client relationships.
  • Organized corporate and office conferences for company employees and guests.
  • Completed 13 employees' bi-weekly payroll.
  • Collaborated with client executives.
  • Contributed to a 42% improvement in client engagement.

Summaries

  • Achieved 65% improvement in client engagement.
  • Allowed for faster project turnaround.
  • Accomplished in managing risk with a proactive approach, reducing incident rates by 51% to ensure reliable service for key accounts.
  • Account Delivery Manager with 3 years of successful project management and performance reporting experience.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Account Delivery Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in managing risk.
  • Accomplished Account Delivery Manager with a track record of mentoring cross-functional teams, leading to a 36% improvement in team productivity and service quality.

Accomplishments

  • Achieved Excellence Award for exceeding performance benchmarks in client service delivery, driving 18-figure revenue increase during 2023.
  • Partnered with Transportation C-suite executives to develop tailored business strategies, driving 66% growth in client engagements.
  • Optimized project management processes, reducing delivery timeline by 12 weeks and increasing efficiency by 60% across engagements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented an enterprise-level service transition for Lakeside Partners, meeting aggressive deadlines and exceeding quality benchmarks by 28% %.
  • Spearheaded negotiations with key clients to resolve delivery conflicts, maintaining a customer retention rate of 23% throughout 2020.
  • Devised strategic account management plans to grow client portfolios, leading to 23% year-over-year client revenue expansion.
  • Collaborated with team of 15 in the development of system.
  • Collaboratively identified client expansion opportunities, leading to additional upsell contracts that drove 38% revenue growth.
  • Secured long-term client contracts by proposing innovative solutions, resulting in a 30% boost to contract renewal rates.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Chartered Institute for IT (BCS) Member
  • Customer Experience Professionals Association (CXPA) Member
  • Society for Information Management (SIM)
  • APICS Certified Supply Chain Professional
  • International Council of Nurses
  • TOGAF® Certified Enterprise Architect
  • International Project Management Association (IPMA Certified)
  • Association of Information Technology Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Success Manager (CSM) Certification
  • Certified Technology Manager (CTM)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Amazon Web Services Certified Solutions Architect
  • DevOps Foundation Certification
  • Microsoft Azure Fundamentals
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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