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Skills

Process improvement
First Aid/CPR
Foreign supplier relationship management
Multilingual communication skills (Mandarin)
Freight Forwarding Coordination
Certificate of Origin processing
Operational improvement
Team building
Export documentation preparation
Lead time reduction strategies

Work Experiences

Assisted in ensuring seamless software integration between customs broker systems and company ERP, reducing processing times by 62%.
Communicated shipment updates and logistics milestones to customers in 12 countries, ensuring customer satisfaction remained above 78%.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Achieved average savings of $7 per shipment.
Achieved a 37% cost reduction.
Designed tailored shipping schedules.
Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
Achieved 76% on-time delivery.
Looked for industry trends on social media and through online sources.
Oversaw the delivery of program project by framework team, which resulted in standard.

Summaries

Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Clear understanding of budget management and quality assurance as well as vendor management training.
Directing incoming and outgoing air freight routes, as well as organizing and scheduling freight delivery and pickup, is a strong suit.
Aligned operations with legal requirements.
Follows directions and picks up new skills quickly.
Achieved flawless tariff and duty compliance.
Hardworking Cargo Agent with project management and stakeholder engagement skills to offer.
Achieved efficiency in customs operations.
Within Transportation, senior Import/Export Specialist and outstanding performer in client relations and project management.
Achieved an on-time shipping rate of 67%.

Accomplishments

Initiated freight tender process, awarding contracts to lower-cost transport providers, reducing operational expenses by $5 annually.
Reduced port demurrage costs by negotiating contracts with drayage carriers, achieving a savings of $6 annually.
Developed standardized processes for international shipments, reducing clearance times by 54% and improving overall efficiency.
Devised an alternative shipping strategy during port strikes, avoiding costly delays and safeguarding 13 worth of goods.
Liaised between internal teams and customs brokers to ensure successful resolution of complex import/export disputes, saving clients $11 in duties.
Managed the export/import compliance for goods classified under Export Control Classification Number (ECCN) 10, with zero rejections or delays.
Ensured flawless coordination of ocean, air, and rail transportation for priority shipments, consistently meeting deadlines even during peak seasons.
Certifiably handled hazardous materials classifications, shipping documentation, and routing with no reported incidents or violations.
Streamlined cross-border logistics processes by analyzing shipping trends, which decreased lead times by 5 days.
Led risk mitigation procedures for handling high-value goods, with zero instances of loss or damage across 6 months.

Affiliations

International Logistics and Trade Accreditation (ILTA)
Lions Club
Jaycees
International Chamber of Commerce (ICC) - Member
Rotary International
American Marketing Association
The Logistics Association Phoenix
International Transportation Management Program metric
International Association of Administrative Professionals
Institute of Export and International Trade (IOE&IT)

Certifications

Certified Customs Specialist (CCS) by National Customs Brokers & Freight Forwarders Association of America
Salesforce
Global Logistics Specialist (GLS) Certification
Certified Hazardous Materials Manager (CHMM) – 2018, Summit Group
First Aid/CPR Certified
Export Documentation Specialist Certification Meridian
Import & Export Training from World Academy program
U.S. Export Controls Training Certificate by BIS (Bureau of Industry and Security)
Certified Public Accountant (CPA)
Dangerous Goods Regulations (DGR) Certification by IATA

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