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Skills

  • Currency counting
  • Cash drawer management
  • Cash register systems
  • Wire Transfers
  • Conflict resolution skills
  • Inventorying products
  • Basic math skills
  • Cash balancing
  • Liquor law compliance
  • Customer complaint resolution

Work Experiences

  • Greeted customers and responded to information requests.
  • Helped customers make purchasing decisions and locate merchandise.
  • Verified over $9 in cash and credit payments on a daily basis.
  • Requested additional cashiers to reduce customer wait times during peak times.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Assisted in training the team in advanced register operations, leading to PMP across all front-end staff.
  • Collaborated with Store Front Cashier to resolve issues and address customer concerns.
  • Achieved 32% reduction in paper usage.
  • Assisted in the preparation of daily cash reports.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Costs were consistently reduced while profits were increased.
  • Customer service and procedure POS software training.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Professional with 7 years of experience in strategic planning.
  • With a commitment to efficiency and accuracy, I am skilled at risk assessment.
  • Store Front Cashier with extensive knowledge of retail operations.
  • Team player who is self-motivated, organized, and professional.
  • Quick delivery of hot food and streamlined are service-oriented.
  • Strengths in project management and budget management backed up by Miscellaneous training.

Accomplishments

  • Engaged in continuous improvement efforts, suggesting upgrades for the POS system to shorten processing time by 50%.
  • Documented and resolved process which led to category.
  • Tracked and maintained the inventory of cash register supplies, consistently ensuring smooth operation throughout shifts.
  • Worked closely with management to escalate unresolved customer issues, leading to a 21% more efficient conflict resolution rate over a one year.
  • Provided excellent customer service to over 2 daily customers, increasing customer loyalty and repeat business by 69%.
  • Developed a system with team members for efficient handling of peak hour rushes, improving throughput by 36%.
  • Assisted inventory team by scanning and registering products, ensuring accurate stock tracking and minimizing lost inventory by 79%.
  • Collaborated with team of 3 in the development of standard.
  • Initiated weekly register upkeep checks, preventing technical downtimes and improving overall efficiency by 49%.
  • Executed register accuracy for 7 consecutive months, earning 'Outstanding Cashier' recognition.

Affiliations

  • Toastmasters
  • Retail Shift Management Academy
  • National Cashier and Point of Sale System Users Group
  • Certified POS Systems Operator
  • National Retail Federation (NRF)
  • Association for Discount and Coupon Processing Professionals
  • American Cash Handlers’ Association
  • Association for Financial Professionals - Cash Handling Specialization
  • Retail Systems Technology Association
  • Society of Women Engineers

Certifications

  • Certified Customer Engagement Professional – Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Retail Sales Associate (RSA) – Ironclad Systems
  • Professional Cashier Certification – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Front-Line Associate – Harbor & Co.
  • Cash Handling & Loss Prevention Specialist Certificate – procedure
  • Project Management Professional (PMP)
  • Certificate in Cash and Credit Transaction Management – Beacon Labs

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