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Skills

  • Staff management
  • Operational improvement
  • Data-driven decision making
  • Team building
  • Microsoft Excel development for underserved markets
  • Client retention and satisfaction
  • Customer service
  • Initiative equipment
  • Sales and marketing
  • Business Planning

Work Experiences

  • Created initiative and process reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Welcomed new members and established and updated memberships in Vantage program programs.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Created budgets and prepared quotes for new products and services.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Conducted supplier risk management assessments in order to evaluate the framework program for senior management's planning purposes.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Adjusted lending strategies.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Professional who is both energetic and poised.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Loan Supervisor is a skilled Loan Supervisor who provides encouragement and feedback to help employees succeed.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Dynamic application of project management and budget management in a fast-paced business environment.
  • Loan Supervisor with 7 years of successful client relations and strategic planning experience.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Loan Supervisor.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Negotiated and restructured 7 high-value loan agreements, improving loan repayment terms and increasing company profitability by $4.
  • Increased overall client satisfaction ratings by 84% through the implementation of a client feedback and service improvement initiative.
  • Developed succession plans and conducted skills gap analysis for 9 team members to secure future leadership in the loan department.
  • Coordinated inter-departmental audits of loan documents, revealing discrepancies and cutting customer dispute resolution times by 74%.
  • Played a pivotal role in restructuring loan product offerings, contributing to a $8 boost in loan portfolio growth during 2020.
  • Spearheaded the conversion from manual loan entry to a digital system, enhancing compliance with initiative and improving operational efficiency by 38%.
  • Collaborated with legal and compliance teams to ensure all loan documentation adhered to category, reducing compliance violations by 33%.
  • Collaborated with engineering on the execution of a $9 funding project, securing a high-value loan client and boosting quarterly revenues by 66%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Chartered Banker Institute
  • Freemason
  • National Association of Social Workers
  • American Medical Informatics Association
  • Lions Club
  • Certified Regulatory Compliance Manager (CRCM) Credential
  • Society of Women Engineers
  • Commercial Finance Association (CFA)
  • Financial Institutions Risk Management Association (FIRMA)
  • International Association of Credit Portfolio Managers (IACPM)

Certifications

  • Certified Credit Executive (CCE) – National Association of Credit Management
  • Certified Lending Specialist (CLS) - Beacon Labs
  • Financial Risk Manager (FRM) - process
  • Certified Financial Planner (CFP) - CFP Board
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Financial Services Auditor (CFSA) - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Consumer Credit Compliance Professional (CCC Compliance) - Cedar Works

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