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Skills

  • Sales and marketing
  • First Aid/CPR
  • Performance management
  • Team leadership and supervision
  • Business operations
  • Creative merchandising
  • Audit process streamlining
  • Customer service
  • Data-driven decision making
  • Financial statement analysis

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved over 72% efficiency increase.
  • Achieved a significant standard by making proactive decisions based on market expertise and business knowledge.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved results within 2024.
  • Achieved a 45% increase in loan portfolio growth by introducing new Microsoft Excel products tailored to underserved markets.
  • Achieved results within the first 6 months.
  • Adjusted lending strategies.
  • Increased productivity by 16% while lowering staffing and operational costs.
  • Achieved a 45% reduction in documentation errors.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Costs were consistently reduced while profits were increased.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Loan Supervisor with 7 years of successful client relations and strategic planning experience.
  • Bringing 7 years of industry experience to Meridian, and ready to take on a challenging, growth-oriented role.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.

Accomplishments

  • Created new process documentation for regulatory inspections, passing the method audit with zero findings for 5 consecutive years.
  • Led a team in the successful migration of 11 legacy loan accounts to a newly implemented loan management system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a pivotal role in restructuring loan product offerings, contributing to a $8 boost in loan portfolio growth during 2020.
  • Led efforts to digitize loan documentation, streamlining audit compliance and enhancing record-keeping accuracy.
  • Facilitated borrower education workshops, resulting in a 21% drop in loan default rates over 2015.
  • Collaborated with engineering on the execution of a $9 funding project, securing a high-value loan client and boosting quarterly revenues by 66%.
  • Assisted in the integration of an AI-powered loan detection tool, reducing fraudulent loan activity by 41% within 2018.
  • Spearheaded the conversion from manual loan entry to a digital system, enhancing compliance with initiative and improving operational efficiency by 38%.
  • Reviewed and approved loan applications valued at $8, ensuring compliance with framework and risk mitigation protocols.

Affiliations

  • Community Development Financial Institutions Fund (CDFI)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • National Association of Mortgage Brokers (NAMB)
  • Freemason
  • Internal Revenue Service (IRS) - Collections and Compliance Divisions
  • Project Management Institute
  • American Finance Association (AFA)
  • Jaycees
  • American Marketing Association

Certifications

  • Certified Lending Specialist (CLS) - Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Bank Auditor (CBA) - Bank Administration Institute
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Financial Services Auditor (CFSA) - procedure
  • Certified Public Accountant
  • Accredited Financial Counselor (AFC) – Association for Financial Counseling & Planning Education
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Certified Credit & Risk Analyst (CCRA) - National Association of Credit Management

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