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Skills

  • MS Office
  • User support and troubleshooting
  • OCLC and WorldCat
  • Process improvement
  • Database management
  • Asset management database maintenance
  • Cross-functional collaboration
  • Team management
  • Audio/visual equipment
  • Microsoft Access

Work Experiences

  • Conducted one-on-one mentoring sessions with junior team members, receiving a 52% feedback rating for improving their growth and development.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Achieved an average resolution time 10% faster than established SLAs.
  • Avoided potential fines of $18 in 2023.
  • Assessed internal data management processes.
  • Achieved a 45% reduction in security incidents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Completed the project within budget.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with framework customers to determine their needs and deliver program service.

Summaries

  • Consistently improved data retrieval time by 15%.
  • Achieved a 30% efficiency boost over 18 months.
  • Achieved issue resolution metrics 10% faster than established SLAs.
  • Achieved a 45% reduction in security incidents.
  • Library Technician with 9 years of experience shelving and organizing printed materials and digital resources.
  • Accomplished Information Services Specialist with expertise in cloud migration, reducing data storage costs by 18% through in-depth database analysis and cloud-based infrastructure innovations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated across departments.
  • Achieved a 25% boost in productivity.
  • Conducted asset management audits.

Accomplishments

  • Integrated Adobe Creative Suite for advanced project tracking across 11 teams, reducing project delays by 28% and enhancing administrative reporting.
  • Documented and resolved standard which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and maintained a centralized knowledge portal used company-wide, facilitating 57% faster access to technical FAQs and onboarding resources.
  • Collaborated with stakeholders to develop a future-proof data management strategy, enabling a 18-year growth plan while maintaining compliance with procedure.
  • Enabled seamless transition to remote work for over 6 employees by implementing innovative cloud-based information services and VPN solutions.
  • Enhanced the scalability of the organization's cloud-based systems, supporting a 24% increase in workforce size without additional infrastructure costs.
  • Developed and enforced new information security policies, reducing security incidents by 54% and boosting compliance with process.
  • Implemented data recovery protocols that improved business continuity capabilities and reduced recovery time objectives (RTO) by 85% for critical business systems.
  • Led a multi-departmental effort to achieve full compliance in annual IT audits, resulting in zero fines and achieving ITIL certification for the company.

Affiliations

  • National Society of IT Service Providers (NSITSP)
  • Society of Human Resource Management
  • Association for Information Science and Technology (ASIS&T)
  • American Medical Informatics Association
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Certified ScrumMaster (CSM) from Beacon Labs
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Certified Information Systems Security Professional (CISSP) Credential Holder

Certifications

  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Privacy Professional (CIPP/US)
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Cloud Security Professional (CCSP)
  • ServSafe
  • Google Cloud Digital Leader Certification
  • CompTIA Cloud+

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