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Skills

  • Employee Engagement and Retention Strategies
  • Analytical reporting and data interpretation
  • Customer Service Excellence and Support
  • Team leadership and development
  • B to B sales
  • Developing and implementing sales strategies
  • Change management and adaptability
  • Key performance indicator (KPI) tracking
  • Accomplished manager
  • Sales presentations

Work Experiences

  • Cut several months spending by 18% by using Tableau to create effective budgets.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 17%.
  • Hired 16 sales representatives over a three years period.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 10 long-term accounts being secured in two years.
  • Increased retail sales volume in my assigned territory by 6% through strategic budgeting and product promotion.

Summaries

  • Skilled in process improvement and capable of streamlining daily activities to increase productivity and sales.
  • Achieved a robust 74% sales increase during key seasons.
  • Adept at analyzing market trends.
  • Clear understanding of stakeholder engagement and quality assurance as well as vendor management training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at developing sales strategies.
  • Sales Manager with over 2 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved PMP compliance with no violations.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Optimized in-store marketing campaigns via targeted promotions, achieving a 29% lift in foot traffic and conversion rates.
  • Increased store profitability by $13 through enhanced product promotions, reducing aged inventory by 48%.
  • Led a cross-departmental initiative to improve inventory accuracy, resulting in a 26% reduction in discrepancies and shrink reduction.
  • Utilized e-commerce tools to increase online sales by 27%, driving an additional revenue stream of $10 during key promotional periods.
  • Implemented data-driven inventory control measures, reducing stockouts by 43% and improving customer satisfaction scores.
  • Initiated a new replenishment process that ensured in-stock rates over 64% across all high-velocity items.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced shrink rates by 64% through improved loss prevention techniques and employee training programs.
  • Utilized ServiceNow for real-time sales reporting, which helped optimize staffing levels and reduce labor costs by $17 over several months.
  • Fostered a culture of diversity and inclusion, achieving a 62% improvement in team satisfaction surveys and reducing turnover rates by 43%.

Affiliations

  • Certified Store Planner through National Retail Federation
  • Council of Supply Chain Management Professionals (CSCMP)
  • Business Process Improvement Network
  • Leadership in Energy and Environmental Design (LEED) Certification Programs
  • Association for Talent Development (ATD)
  • Data-Driven Retail Decision-Maker Association
  • American Marketing Association (AMA)
  • Sales Management Association
  • Retail Council of Portland (e.g., Retail Council of Canada)
  • International Association of Administrative Professionals

Certifications

  • Certified Store Manager – standard
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Supply Chain Professional (CSCP) – Meridian
  • Leadership in Retail Operations Program - standard
  • Certified in Production and Inventory Management (CPIM) - Harbor & Co.
  • Team Management and Engagement Strategies Certification - category
  • Advanced Retail Analytics Certification - Workday
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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