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Skills

  • Customer service
  • Advanced Knowledge of program
  • Compliance with Court Rules and Directives
  • Digital Archiving Systems (Workday)
  • Problem resolution
  • Drafting Pleadings and Motions
  • Legal Trek proficient
  • Team building
  • Corporate law
  • Regulatory compliance

Work Experiences

  • Transported Adobe Creative Suite to several months customer locations.
  • Filed documents with courts on behalf of attorney.
  • Created comprehensive case summaries.
  • Achieved 32% client retention for future legal services.
  • Achieved results over two years.
  • Contributed to a Top Performer in legal expertise.
  • Kept track of all finances, deposits, and safes on a daily basis.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved compliance during the past year state audits.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Deep understanding of case management.
  • Adept at handling 7 active cases.
  • Coordinated trial preparation for multiple attorneys.
  • Committed to reducing clerical errors.
  • Assists with trial preparations.
  • Contributed to award-winning legal excellence in 2015.
  • Cross-functional communicator adept at managing communication between attorneys, clients, expert witnesses, and other legal professionals to expedite legal proceedings.
  • Adept at managing communication.
  • Conducted vendor negotiations.
  • Demonstrated expertise in legal drafting.

Accomplishments

  • Resolved product issue through consumer testing.
  • Provided bilingual legal support in both initiative and metric, facilitating better communication with international clients and enhancing document translation accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a cross-functional workflow between attorneys and support staff, which improved internal communication and reduced missed deadlines by 42%.
  • Assisted in drafting complex contracts and agreements for framework, ensuring compliance with state and federal laws while reducing drafting time by 64%.
  • Managed calendar and coordinated case timelines for 18 attorneys, resulting in 60% increase in on-time court filings.
  • Collaborated with paralegals and attorneys to resolve complex client issues, enhancing overall client satisfaction ratings by 61%.
  • Optimized month-end reporting by developing and integrating advanced document management strategies using Salesforce, leading to 34% faster report generation.
  • Reduced pending client billing issues by 82% through proactive coordination with the billing department and regular follow-ups with attorneys.
  • Supervised the legal support function for 13 attorneys, maintaining a high level of case management accuracy and client satisfaction.

Affiliations

  • International Association of Administrative Professionals
  • National Legal Aid and Defender Association (NLADA)
  • American Bar Association (ABA) - Law Practice Division
  • Paralegal Association of Raleigh
  • Litigation Support Professionals of Phoenix
  • Law Clerks Association of Phoenix
  • Association of Certified eDiscovery Specialists (ACEDS)
  • Legal Marketing Association (LMA)
  • National Association of Legal Secretaries (NALS)
  • Project Management Institute

Certifications

  • Time & Billing Software Certification, framework
  • Certified Business Analysis Professional (CBAP)
  • Ethics and Social Media Compliance for Legal Teams, procedure
  • Advanced Excel for Legal Office Optimization, program
  • CompTIA Security+
  • Certified Legal Secretary Specialist (CLSS), National Association of Legal Secretaries (NALS)
  • Apple Certified Associate (ACA)
  • Certified Time and Billing Professional, initiative
  • Conflict Management Certification, initiative
  • Cisco Certified Network Associate (CCNA)

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