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Skills

  • Customer service
  • Criminal law
  • Advanced Knowledge of Adobe Acrobat for Legal Documents
  • Problem resolution
  • Executive calendars
  • Switchboard operation
  • Deposition Scheduling and Exhibit Organization
  • Organization
  • Team building
  • Attention to detail in legal documentation

Work Experiences

  • Achieved resolution within several months.
  • Delivered high-quality administrative support.
  • Filed documents with courts on behalf of attorney.
  • Acted as a liaison between attorneys and expert witnesses.
  • Coordinated travel schedules for attorneys.
  • Achieved compliance during the past year state audits.
  • Collaborated with case teams.
  • Coordinated deposition schedules.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Coordinated trial preparation for multiple attorneys.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Legal Secretary with a keen interest in technological advancements in time and billing software.
  • Consistently met critical deadlines for pleadings.
  • In the face of adversity, he remains deadline-oriented and calm.
  • Committed to reducing clerical errors.
  • Delivered high-quality legal support.
  • Accomplished professional in correspondence management.

Accomplishments

  • Completed a comprehensive archiving project involving 8 years of case history, which improved document accessibility and retrieval time for ongoing cases by 68%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to procedure.
  • Managed travel arrangements and scheduling for 11 senior attorneys, resulting in a 32% improvement in punctuality for court appearances and offsite meetings.
  • Conducted case law reviews and provided attorneys with detailed legal analysis on metric, significantly contributing to case preparation and strategy formation.
  • Formulated a legal file audit system that identified missing documents in active cases, leading to 60% fewer filing discrepancies.
  • Provided bilingual legal support in both initiative and metric, facilitating better communication with international clients and enhancing document translation accuracy.
  • Coordinated with an HR team to monitor and maintain Scrum Master compliance for a legal support department of 14.
  • Collaborated with paralegals and attorneys to resolve complex client issues, enhancing overall client satisfaction ratings by 61%.
  • Resolved product issue through consumer testing.

Affiliations

  • Law Office Management Assistance Program (LOMAP)
  • Institute for Legal Secretaries and PAs (ILSPA)
  • State Bar Association of framework
  • Association of Information Technology Professionals
  • American Association of Justice (AAJ)
  • American Society of Safety Professionals
  • Toastmasters
  • International Legal Technology Association (ILTA)
  • Association of Certified eDiscovery Specialists (ACEDS)
  • Society of Women Engineers

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Salesforce
  • Paralegal Certification (CLA/CP), National Association of Legal Assistants (NALA)
  • Conflict Management Certification, initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Time and Billing Professional, initiative

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