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Skills

  • Regulatory compliance
  • Budgets
  • Collaboration with public institutions
  • Collaboration with local organizations
  • Operational improvement
  • Data analysis for performance improvement
  • Problem resolution
  • Educational programming for youth
  • MS Office
  • First Aid/CPR

Work Experiences

  • Achieved Excellence Award for outstanding leadership and innovation in event programming for 2018.
  • Created fun and innovative customized training programs based on my clients' fitness goals.
  • Considered participants' abilities, needs, and interests when planning events and programs.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted weekend attendance by 47%.
  • Was in charge of ordering and maintaining all recreational equipment.
  • Achieved results over a one year period.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved Six Sigma compliance.

Summaries

  • Strengths in project management and process improvement backed up by Fitness and Recreation training.
  • Collaborative team leader.
  • Dedicated to learning, growing, and succeeding in Fitness and Recreation.
  • Adept at budget management.
  • Lead Recreation Assistant is a multi-talented Lead Recreation Assistant who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 84% completion of Six Sigma requirements within three years.
  • Boosted satisfaction rates from 44% to 63%.
  • Problem-solver with a friendly and open demeanor.
  • Lead Recreation Assistant with 2 years of successful data analysis and project management experience.

Accomplishments

  • Served as a liaison between recreation staff and city officials during the launch of Power BI, securing $17 in grants for future initiatives.
  • Facilitated in-service training sessions for 14 staff members, improving safety certification compliance by 49%.
  • Led a team of 6 recreation assistants to execute events with a customer satisfaction rate of 36%.
  • Managed budget allocation for ServiceNow, ensuring delivery of high-quality services within a $15 budget.
  • Implemented a new time management system for event staff, reducing setup and breakdown times by 45% minutes.
  • Facilitated conflict resolution between staff and patrons that led to 31% improved customer relations and event feedback scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised daily activities of 7 recreational facilities, increasing operational efficiency by 68%.
  • Developed a new reservation system that increased activity space turnover by 41%, allowing for more community events.
  • Reduced overall inventory costs by 29% through effective procurement strategies and inventory management.

Affiliations

  • Association of Information Technology Professionals
  • Association of Challenge Course Technology (ACCT)
  • American Heart Association CPR Certification
  • Toastmasters
  • Community Associations Institute
  • Outdoor Recreation Coalition
  • National Association of Social Workers
  • National Youth Leadership Council (NYLC)
  • National Association for Interpretation (NAI)
  • YMCA Professional Network

Certifications

  • Certified Public Accountant
  • Salesforce
  • Safe Sport Coordinator Certification by program
  • Aquatic Facility Operator (AFO) Certification
  • Group Exercise Instructor Certification (process)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • National Youth Sports Coaches Association (NYSCA) Certification
  • First Aid, CPR, and AED Certification from initiative
  • Certified Parks and Recreation Professional (CPRP)

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