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Skills

  • Regulatory compliance
  • Loss prevention procedures
  • Relationship development
  • Team building
  • Process improvement
  • Strategic selling
  • Merchandising operations
  • Organization
  • Health and safety protocol adherence
  • Stockroom organization

Work Experiences

  • Inspired employees to succeed and identified areas for improvement, resulting in a 11% increase in efficiency.
  • Achieved a 64% lift in seasonal product sales.
  • Achieved results over 16 months.
  • Devised and coordinated standard and category strategic plans, resulting in a $15 increase in sales revenue within two years.
  • Applied strategic loss prevention measures.
  • Achieved a 84% reduction in banking errors.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved a 80% reduction in turnover.
  • Marked down clearance items and moved merchandise to its proper location in the store.

Summaries

  • Willing to put cross-functional collaboration knowledge to work for a well-established company in the Retail sector.
  • Costs were consistently reduced while profits were increased.
  • Client-facing professional with a positive attitude and expertise in vendor management and project management.
  • Accomplished in boosting team engagement through development exercises, reducing turnover by 24% and enhancing store stability.
  • Astute Third Key Holder who is dedicated to providing excellent customer service and assistance.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Adept at facilitating new product launches.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Third Key Holder is a multi-talented Third Key Holder who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Achieved 20% customer satisfaction in online review platforms by prioritizing excellent service during every customer interaction.
  • Reviewed and corrected cash discrepancies during daily close to maintain a 43% accurate cash flow balance.
  • Effectively cross-trained staff members, reducing operational bottlenecks and improving overall team flexibility by 42%.
  • Regularly analyzed sales data to adjust product placement, contributing to a 48% sales increase for promoted items.
  • Trained and mentored 15 new hires, leading to a 62% reduction in onboarding time and improved staff retention rate.
  • Achieved a 77% increase in upselling metrics by implementing targeted sales tactics during high-traffic hours.
  • Led a team in executing Adobe Creative Suite promotional event that generated 85% more revenue than anticipated.
  • Led team in achieving 3 consecutive months of zero customer complaints by enhancing product knowledge and customer service protocols.
  • Collaborated with team of 18 in the development of framework.
  • Resolved product issue through consumer testing.

Affiliations

  • Retail Merchandiser's Buyer Network
  • Certified Retail Loss Prevention Specialist Lean
  • Project Management Institute (PMI) Retail Projects Chapter
  • University Retail and Sales Association (URSA) Alumni Chapter
  • Professional Retail Manager's Association
  • Certified Sales Leadership Professional 2016
  • American Association of Customer Service Professionals (AACSP)
  • National Association of Social Workers
  • Association for Computing Machinery
  • State or Regional Retail Managers' Forum Atlanta

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • OSHA 10-Hour General Industry Certification - Harbor & Co.
  • Microsoft Excel for Retail Managers Certification - Tableau
  • Apple Certified Associate (ACA)
  • Certified Sales Associate (CSA) - Beacon Labs
  • Certified Inventory Control Specialist (CICS) - Harbor & Co.
  • Certified Stocking Professional (CSP) - Cedar Works
  • CompTIA Network+
  • Salesforce

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