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Skills

  • KYC (Know Your Customer) principles
  • Loan application structuring
  • Business operations
  • Operational improvement
  • First Aid/CPR
  • Budgets
  • Analytical problem solving
  • Team management
  • Credit scoring methods
  • Credit policy development

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Approved $7 in loans for ServiceNow financing.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Analyzed financial statements.
  • Automated manual tasks.
  • Applied advanced analytics.
  • Adhered to federal and state regulations.
  • Adhered to federal and state regulations in processing commercial loans worth $8 across 8 regions.
  • Achieved a 55% reduction in default rates.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within three years.
  • Achieved a 29% increase in accurate decision-making.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 60% client satisfaction score.
  • Assisted 5 clients.
  • Accomplished Credit Processor proficient in streamlining credit approval processes, reducing processing time by 7% and enhancing productivity across cross-functional teams.
  • Analyzed credit reports and bank data.
  • Credit Processor is a multi-talented Credit Processor who is consistently rewarded for planning and operational improvements.
  • Collaborated effectively with loan officers.

Accomplishments

  • Monitored and reported performance metrics, achieving 43% reduction in charge-offs for 2018.
  • Processed 3 credit limit increases for small business clients, resulting in a 76% growth in portfolio value.
  • Reduced average credit processing time by 54% through the implementation of process improvements.
  • Conducted thorough client interviews to determine creditworthiness, resulting in 55% reduction in default rates.
  • Implemented a streamlined onboarding process using SAP, reducing processing time by 68%.
  • Negotiated debt payment plans for 12 clients, reducing overdue balances by $3 within 18 months.
  • Handled a diverse portfolio of ServiceNow loans, delivering consistent results with a 71% success rate in on-time approvals.
  • Resolved product issue through consumer testing.
  • Collaborated with IT to implement Workday upgrades for credit processing systems, improving report generation times by 15%.
  • Managed processing of loans worth $18 ensuring adherence to compliance within the Northeast regulations.

Affiliations

  • Financial Services Roundtable (FSR)
  • Toastmasters
  • Project Management Institute
  • Society of Human Resource Management
  • Freemason
  • International Association of Administrative Professionals
  • Certified Credit Professional (CCP) Certification
  • Business Credit Learning Community (BCLC)
  • Association for Credit Administrators (ACA)
  • Society for Financial Professionals

Certifications

  • Fundamentals of Accelerated Mortgage Processing – standard
  • Credit Plus Mortgage Processing Masterclass – procedure
  • Certified Financial Advisor for Credit Processing – procedure
  • Advanced Financial Documentation Compliance – procedure
  • Loan Officer and Mortgage Processing Specialist Accreditation – method
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Commercial Credit Analysis Certification – program
  • Certified Loan Documentation Specialist (CLDS) – process
  • Professional Credit Risk Officer – the Southeast Branch Certification

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