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Skills

  • Interpersonal communication
  • Regulatory compliance
  • Client data management
  • Communication Strategies for Complex Options
  • Relationship development
  • Group psychotherapy expert
  • Project organization
  • Crisis Response
  • Budgets
  • MS Office

Work Experiences

  • Achieved post-training satisfaction scores of 63% %.
  • Assisted clients through personalized education.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Answered 13 calls per 6 months to help customers with their questions and concerns.
  • Authored content for client communication, explaining policy nuances which improved understanding and choice closure rates by 30%.
  • Achieved results over 2023.
  • Achieved a 57% more accurate benefit enrollment.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Looked for industry trends on social media and through online sources.
  • Aligned choice counseling efforts with organizational goals.

Summaries

  • Bolstered client retention rates by 50%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at using trend analysis.
  • Achieved a 73% reduction in post-selection adjustments.
  • Communicated clearly in complex decision-making scenarios.
  • Created comprehensive health coverage guides that enhanced client understanding and contributed to a 62% retention improvement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved over 26% uplift in plan enrollment.
  • Boosted client understanding of health insurance options.
  • Adept at implementing client outreach programs that boost engagement by 84%, driving satisfaction and participation in healthcare plans.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced delayed plan selections by 37% through targeted communication strategies.
  • Developed health plan communication packets that decreased client follow-up calls by 37%, indicating enhanced clarity.
  • Collaborated with cross-functional teams to refine decision pathways for clients with complex needs, reducing decision times by 70%.
  • Maintained and organized a caseload of over 14 clients, ensuring timely and accurate plan enrollments.
  • Led the development of a comprehensive training program on decision-support systems, increasing overall counselor performance by 66%.
  • Achieved a 53% increase in plan selection accuracy by offering data-driven insights tailored to client demographics.
  • Collaborated with team of 12 in the development of initiative.
  • Implemented educational workshops, which contributed to a 21% improvement in patient understanding of available healthcare options.

Affiliations

  • Federation of American Hospitals (FAH)
  • Council for Affordable Health Coverage (CAHC)
  • Society of Women Engineers
  • Global Healthcare Management Association (GHMA)
  • Certified Financial Planner (CFP) Board – Health Planning Focus
  • National Wellness Institute (NWI)
  • International Association of Administrative Professionals
  • American Public Health Association (APHA) – Insurance Advocate Sector
  • National Conference on Health Communication, Marketing, and Media (NCHCMM)
  • American Society of Safety Professionals

Certifications

  • Certified Application Counselor (CAC) - 2022
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Health Plan Specialist (CHPS) - 2022 - standard
  • Salesforce
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Healthcare Consumer Choice Certification (HCCC) - metric
  • Certified Health Navigator (CHN) - program
  • Certified Business Analysis Professional (CBAP)
  • Certified Medicare Counselor (CMC) - system - 2023

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