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Skills

  • Adult corrections expertise
  • Data-driven decision making
  • Compliance with healthcare regulations
  • Business operations
  • Team building
  • Communication Strategies for Complex Options
  • Communications theory
  • Client satisfaction assessment
  • Psychotropic medications knowledge
  • Day treatment professional

Work Experiences

  • Addressed service misunderstandings.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved post-training satisfaction scores of 63% %.
  • Aligned choice counseling efforts with organizational goals.
  • Boosted plan knowledge and selection through digital education methods, improving decision accuracy by 45% within six months.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of a caseload of 4 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Achieved results over 2023.

Summaries

  • Created comprehensive health coverage guides that enhanced client understanding and contributed to a 62% retention improvement.
  • Achieved a 17% decrease in dropout rates.
  • Boosted client understanding of health insurance options.
  • Addressed diverse client needs.
  • Boosted engagement by 41%.
  • Counselor with extensive knowledge of method treatment protocols.
  • Committed to continual process improvement.
  • Advised clients on health plan options.
  • Adept at using trend analysis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a series of digital health plan guides that reduced client confusion during selection by 63%.
  • Leveraged data insights to improve patient satisfaction ratings by 17% related to plan counseling services.
  • Consistently met 8% of key performance indicators by closely aligning the counseling process to patient/community needs.
  • Collaborated with cross-functional teams to refine decision pathways for clients with complex needs, reducing decision times by 70%.
  • Designed and executed follow-up outreach initiatives that increased service adoption by 49% within the first the past year.
  • Streamlined the decision support system, resulting in a 32% faster enrollment time for high-need patients.
  • Collaborated with team of 12 in the development of initiative.
  • Improved post-counseling satisfaction by 61% by introducing empathy-based communication strategies.
  • Reduced service complaints by 49% by implementing a culturally adaptive choice counseling model.

Affiliations

  • American Hospital Association (AHA)
  • International Foundation of Employee Benefit Plans (IFEBP)
  • National Health Council (NHC)
  • Association for Financial Counseling and Planning Education (AFCPE)
  • Society of Actuaries (SOA) – Health & Benefits Section
  • Lions Club
  • Society of Women Engineers
  • Federation of American Hospitals (FAH)
  • Society for Human Resource Management (SHRM) – Health Benefits Committee
  • Institute for Healthcare Improvement (IHI) – Scholar Community

Certifications

  • Healthcare Benefits Counselor Certification - initiative
  • Certified Application Counselor (CAC) - 2022
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Health Insurance Benefits Specialist (CHIBS) - framework
  • Certified Client Experience Professional (CCEP) - category
  • Certified Patient Engagement Specialist (CPES) - procedure
  • Certified Health Plan Specialist (CHPS) - 2022 - standard
  • Google Certified Professional Cloud Architect
  • Certified Patient Navigator (CPN) - process

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