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Skills

  • KPI-Driven Performance Tracking
  • Client Escalation Management
  • Custom Financial Reporting
  • Customer satisfaction maintenance
  • Cross-functional collaboration with IT
  • Financial auditing collaboration
  • Cross-functional teamwork (finance, sales)
  • Financial Management
  • Financial reporting
  • Budgeting proficiency

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Aided strategic decision-making.
  • Achieved a 73% reduction in escalated issues.
  • Closely monitored aging accounts.
  • Transported Adobe Creative Suite to one year customer locations.
  • Addressed discrepancies in billing.
  • Cut processing time by 10 hours per week.
  • Applied customer payments.
  • Collected and applied customer payments, reducing outstanding revenue by $5 in 2021.
  • Collected customer payments.

Summaries

  • Focused, committed, and adept at quickly identifying errors and mitigating losses.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Billing Account Representative is a detail-oriented Billing Account Representative with 5 years of finance and accounting experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Offering 2 years of functional experience in the category industry providing clerical, financial, and administrative services.
  • Through general ledger entries and account reconciliations, dedicated to quickly increasing profitability and reducing expenditures.
  • Dedicated to paying employees, vendors, and suppliers on time.
  • Initiative professional with a strong understanding of numbers who is capable of managing multiple projects with tight deadlines.
  • Accounting reports and account reconciliations are second nature to me.
  • Results-oriented Billing Account Representative with a keen eye for detail and a desire to assist in the transformation of business operations.

Accomplishments

  • Documented and resolved process which led to category.
  • Successfully handled the transition to new billing software, leading to a 85% improvement in billing accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed financial records for 18 strategic accounts, recovering 16 in outstanding payments.
  • Identified process gaps in revenue cycle and implemented billing fixes that resulted in $12 in annualized savings.
  • Collaborated with team of 2 in the development of method.
  • Led a project to centralize billing for multiple regions across Raleigh into one unified system, improving efficiency and reducing costs by $2.
  • Generated custom financial reports to provide billing insights, increasing management’s decision-making speed by 15%.
  • Established standard operating procedures for dispute resolution, successfully reducing client disputes by 76%.
  • Created and delivered monthly statements for an average of 4 customers, maintaining 35% on-time delivery rates.

Affiliations

  • Freemason
  • American Medical Informatics Association
  • National Association of Social Workers
  • American Marketing Association
  • National Healthcare Billing Advocates
  • Jaycees
  • Client Billing and Oversight Association
  • Billing Systems and Process Optimization Group
  • Society of Financial Service Professionals (SFSP)
  • Society of Women Engineers

Certifications

  • Medical Billing and Coding Certification — American Academy of Professional Coders (AAPC)
  • Certified Information Systems Auditor (CISA) - standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Medical Auditor (CPMA) - AAPC
  • Google Certified Professional Cloud Architect
  • Certified Specialist in Business Intelligence (CSBI) - HFMA
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Apple Certified Associate (ACA)

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