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Skills

  • Team management
  • Lab safety compliance
  • Relationship development
  • Time management
  • Improved patient wait time by 67%
  • Adherence to regulatory standards (e.g., OSHA)
  • Team building
  • Specimen labeling procedures
  • Patient confidentiality
  • Inventory management of lab supplies

Work Experiences

  • Oversaw the delivery of process project by initiative team, which resulted in method.
  • Conducted competency evaluations for 8 phlebotomy externs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Adobe Creative Suite to several months customer locations.
  • Achieved a 62% improvement in overall specimen quality.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a 67% success rate in blood collection for difficult venipuncture cases, often called on to handle challenging draws.
  • Contributed to the successful setup and breakdown of mobile phlebotomy stations at 15 offsite clinics, serving 16 patients daily.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with interdepartmental teams.

Summaries

  • Achieved zero safety violations during audits.
  • Overnights, weekends, and evenings are all available 11 hours per week.
  • Phlebotomist with 3 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at performing daily sterilization protocols.
  • Achieved a 27% success rate in complex venipuncture cases.
  • Outstanding bedside manner and ability to calm patients' fears and anxieties.
  • Calmed anxious patients.
  • Committed to upholding the highest safety and quality control standards.
  • Expert in a wide range of software applications for EMR upkeep.

Accomplishments

  • Screened and processed up to 2 patients daily, maintaining compliance with OSHA and CLIA regulations.
  • Managed specimen transport logistics to Denver, ensuring safe and timely arrival of samples while minimizing contamination risk.
  • Successfully trained and mentored 5 other externs in proper specimen collection and handling methods.
  • Implemented patient-counseling techniques, increasing patient satisfaction scores by 66% through improved communication.
  • Contributed to the installation and breakdown of mobile phlebotomy stations, helping serve over 13 patients at Raleigh.
  • Maintained and calibrated SAP to improve diagnostic outcomes, reducing the likelihood of repeat testing.
  • Enhanced patient education by developing informative pamphlets, reducing phlebotomy-anxiety complaints by 65%.
  • Developed and implemented a multi-specimen collection method for system, improving workflow by 69%.
  • Successfully performed venipunctures on pediatric and geriatric patients, reducing patient discomfort during procedures.
  • Successfully flagged and corrected pre-analytical errors, lowering specimen rejection rate by 64%.

Affiliations

  • International Council of Nurses
  • Honorary Member of standard
  • Clinical & Laboratory Standards Institute (CLSI)
  • Infection Control and Specimen Handling Workshop, Austin, 2018
  • Conference Presenter at initiative, 2015
  • Volunteer Phlebotomist for method
  • Continuing Education with American Medical Certification Association (AMCA)
  • Certified Phlebotomy Technician (CPT) through system
  • American Society for Clinical Pathology (ASCP) Certification
  • American Association for Clinical Chemistry (AACC)

Certifications

  • Patient Safety Certification (PSC) by Institute for Healthcare Improvement (IHI)
  • HIPAA Privacy Awareness Certification 2019
  • Certified Electrocardiography Technician (CET) by National Healthcareer Association (NHA)
  • Certified Public Accountant
  • Advanced Cardiovascular Life Support (ACLS) Certification by American Heart Association
  • Certified Medical Administrative Assistant (CMAA) by framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPR and First Aid Certification by American Red Cross
  • Laboratory Safety and Infection Control Certification 2021
  • Registered Phlebotomy Technician (RPT) by American Medical Technologists (AMT)

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