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Skills

  • Corporate newsletter creation and distribution
  • Training development
  • Method equipment
  • Employee engagement analysis and improvement
  • Change Management Communications
  • Training and development
  • Company culture communication facilitation
  • Operational improvement
  • Employee relations
  • Supervision

Work Experiences

  • Boosted information dissemination by 71%.
  • Designed a crisis communication protocol.
  • Improved office processes, such as record tracking and initiative, by implementing process improvements.
  • Decreased response times during emergencies by 71% minutes.
  • Analyzed data to recommend communication enhancements.
  • Achieved 7% alignment in communication.
  • Achieved results within framework.
  • Achieved a 85% reduction in response time.
  • Instructed employees on how to use HR software, with a focus on the process, procedure, and method features.
  • Created a standardized set of internal communication tools and templates resulting in a 44% reduction in response time for company-wide queries.

Summaries

  • Championed recognition programs.
  • Creative thinker with an ability to engage large teams through clear, strategic corporate communication campaigns, reflected in a 74% boost in employee satisfaction.
  • Addressed unique information needs of each department.
  • Communicated critical updates and announcements.
  • Clear understanding of workflow optimization and vendor management as well as workflow optimization training.
  • By relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in employee relations, sophisticated in communicating and collaborating effectively.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.
  • Conducted internal communications audits.
  • Strengths in performance reporting and risk assessment backed up by Marketing and Communications training.
  • Adept at designing internal portals.

Accomplishments

  • Built rapport with cross-departmental teams to drive communication alignment, resulting in increased efficiency in delivering internal announcements to 9 employees.
  • Directed communications for a major restructuring project, ensuring that over 20% of employees understood the changes and their impact on job functions.
  • Promoted employee-driven content by launching an internal podcast, with 46% of the company tuning in regularly.
  • Created and distributed multi-language communication updates for Boston-based employees, improving alignment during a global expansion initiative.
  • Enhanced internal branding for employee programs by creating consistent messaging across 8 departments, leading to 83% higher participation.
  • Facilitated successful company-wide town hall meetings, ensuring key updates were communicated to over 17 employees with 56% engagement in Q&A sessions.
  • Documented and resolved procedure which led to method.
  • Launched a targeted email campaign that increased participation in company-wide feedback surveys by 85%, helping to shape future workplace improvements.
  • Spearheaded a new employee engagement survey initiative that collected insights from 3 employees, with 16% reporting satisfaction in communication effectiveness.
  • Collaborated with IT and HR to enable a smoother transition to remote work by building an accessible communications toolkit, reducing downtime by 18%.

Affiliations

  • Project Management Institute
  • Society for Human Resource Management (SHRM)
  • Association for Women in Communications (AWC)
  • Corporate Communication International (CCI)
  • American Medical Informatics Association
  • International Association of Business Communicators (IABC)
  • Institute for Public Relations (IPR) – Internal Communications Committee
  • Media, Marketing & Communications College Brightline
  • The Center for Creative Leadership – Communication and Leadership Initiatives
  • Association for Internal Communication Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Yellow Belt Certification – Improved Operational Communications
  • Certified Internal Communications Specialist from Vantage
  • Hootsuite Social Media Certification for Communication Professionals
  • First Aid/CPR Certified
  • Crisis Communication Certification from Public Relations Society of America (PRSA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Advanced Employee Advocacy Specialist Certificate from process
  • Certified Professional in Employee Communications (CPEC) from Beacon Labs

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