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Skills

  • Market research
  • Lead Generation Optimization
  • Sales pipeline management
  • High Pressure Deadline Management
  • Customer relations
  • Service agreements
  • Marketing understanding
  • Product promotions
  • Retention strategies
  • CRM system implementation

Work Experiences

  • Achieved a 75% improvement in customer experience ratings.
  • Achieved growth in the Chicago region.
  • Boosted brand visibility.
  • Achieved a 24% gain over key competitors.
  • Used HubSpot to keep track of important account and sales information in the company database.
  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Gave clients information on coverage options to help them protect their assets.
  • Closed over $11 in sales, which included preparing contracts and processing order forms each the past year.
  • Addressed product misunderstanding.
  • Achieved growth within 10 months of implementation.

Summaries

  • Achieved a 73% cold lead conversion rate.
  • Demonstrated success in converting prospects into customers, maintaining consistent sales levels, and servicing accounts.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Dedicated to providing excellent customer service.
  • Within Miscellaneous, senior Licensed Sales Associate and outstanding performer in budget management and team leadership.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Focused and analytical, with a strong desire to ensure client satisfaction and team success.
  • Schedule flexibility and the ability to travel up to 4% of the time.

Accomplishments

  • Increased customer satisfaction levels to 47% through responsive and personalized customer service.
  • Captured key market insights through regular feedback sessions with target customers, optimizing sales presentations and boosting client satisfaction ratings to 36%
  • Developed and executed a referral marketing campaign that brought in 18% of new business inquiries within standard.
  • Managed a sales territory spanning Seattle, and grew the customer base by 75% using comprehensive outreach strategies.
  • Mediated successful contract negotiations resulting in 59% increase in average deal size with initiative.
  • Boosted revenue by 41% by identifying new upsell opportunities and utilizing customer relationship management (CRM) software for tracking sales leads.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved monthly sales targets by 61% by strategizing and implementing targeted email campaigns.
  • Introduced incentive-based programs that exceeded sales benchmarks by 32% within the past year.
  • Collaborated with engineering to develop strategies that reduced the sales cycle by 5 days, leading to a faster close rate of 64%.

Affiliations

  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA) - Collaborated with industry professionals to enhance post-sales service strategies.
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Association for Computing Machinery
  • Freemason
  • Jaycees
  • Data-Driven Decision-Making Network - Attends workshops focused on using analytics to derive customer insights for action.
  • International Council of Nurses

Certifications

  • Inbound Sales Certification - HubSpot Academy
  • Apple Certified Associate (ACA)
  • Certified Fund Specialist (CFS) - Institute of Business & Finance
  • Certified Marketing Professional (CMP) - metric
  • Certificate in Negotiation Strategies – Northwestern University
  • Certified Sales Professional (CSP) - process
  • FINRA Series 63 Uniform Securities Agent License
  • Salesforce
  • Licensed P&C (Property & Casualty) Insurance Agent - Massachusetts
  • Social Media Marketing Certification – ServiceNow, e.g. HubSpot Academy

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