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Skills

  • Developing tailored patient education materials
  • Medication adherence counseling
  • Pharmacy technician training in Six Sigma compliance
  • Customer satisfaction and service excellence
  • Creating efficient medication management plans
  • Pharmacy operations management
  • FDA and ICH Guidelines
  • Customer service, education, and counseling
  • Laboratory Operations
  • Quality assurance and control

Work Experiences

  • Assisted pharmacy teams during peak hours.
  • New program and system guidelines were implemented, reducing administrative errors from 13% to 9%.
  • Achieved 42% improvement in accuracy.
  • Informed patients about potential drug interactions, side effects, and the best ways to take their medications.
  • Addressed patient concerns related to new medications.
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
  • Adapted quickly in new store environments.
  • Conducted audit across 5 locations.
  • Built meaningful relationships with care teams and patients in rural communities, providing better access to medications and reducing medication-related issues by 36% in Portland.
  • Awarded Pharmacist of the Year in Portland.

Summaries

  • Professional with 13 years of experience processing and filling prescriptions, counseling patients, and responding quickly to minor illnesses.
  • Adaptable in medication management.
  • Floating Pharmacist who is customer-focused and has a strong background in pharmacology and patient medication therapy management.
  • Risk assessment and data analysis have exceptional skills in medication dispensing.
  • Accomplished Floating Pharmacist.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Pharmacy management professional who is well-organized and diligent and has excellent verbal and written communication skills.
  • Achieved patient satisfaction goals.
  • CPA and PMP certified.
  • Patients were informed about medication side effects, contraindications, and benefits.

Accomplishments

  • Acted as the first point of contact for pharmacy operations in the absence of a full-time pharmacist, ensuring compliance with all regulations and maintaining service excellence.
  • Identified gaps in medication therapy management, reducing medication conflicts by 31% by proactively working with patients to optimize treatments.
  • Documented and resolved system which led to program.
  • Provided continuing education workshops for pharmacy staff, improving controlled substance monitoring understanding and reducing discrepancies by 24%.
  • Administered vaccinations during high-demand flu season, contributing to a 29% increase in immunization rates across Phoenix.
  • Performed clinical assessments of patient histories, resulting in a 3% reduction of medication-related hospital visits across multiple pharmacy locations.
  • Led the launch of a diabetes management program in collaboration with clinical teams, improving long-term glucose control for patients by 17% in 18 months.
  • Resolved product issue through consumer testing.
  • Developed streamlined prescription verification process, resulting in a 83% increase in dispensing accuracy and reducing patient wait times by three years.
  • Authored training materials on proper narcotic handling procedures, ensuring that 13 of locations consistently met or exceeded industry compliance standards.

Affiliations

  • Board of Pharmacy Specialties (BPS) - Certified specialist in Lean ensuring up-to-date advanced practice knowledge
  • Project Management Institute
  • Medication-Use Safety and Clinical Informatics Section of ASHP - Collaborative member for improving prescription software integration
  • Rotary International
  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS) - Worked on interdisciplinary projects for IT and pharmacy integration
  • National Alliance of State Pharmacy Associations (NASPA) - Collaborative member for legislative advocacy
  • Association for Computing Machinery
  • American Marketing Association
  • National Rural Health Association (NRHA) - Advocate for expanded pharmacy services in underserved communities

Certifications

  • Certificate in Transitions of Care Pharmacy by Vantage
  • Google Certified Professional Cloud Architect
  • Board Certified Ambulatory Care Pharmacist (BCACP)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Pharmacy Regulatory Specialist Instrumental Competency Certification
  • Diabetes Care Certification (DCES) from Meridian
  • Pharmacy-Based Cardiovascular Disease Risk Management Certification
  • Immunization Delivery Certification - Lakeside Partners
  • Project Management Professional (PMP)

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