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Skills

  • Communications
  • Supervision
  • Information collection
  • Team management
  • Business operations
  • Project organization
  • System updates
  • Operational improvement
  • Accurate cross-referencing of patient data
  • Complaint resolution in 24-hour windows

Work Experiences

  • Assessed patient eligibility for financial assistance programs.
  • Achieved improvements in 2017.
  • Assessed patient eligibility for financial assistance programs, helping 68% of patients reduce their out-of-pocket costs.
  • Went to weekly facility meetings to talk about logistical issues and get updated procedural and insurance instructions.
  • Assessed patients' financial needs and referred them to the appropriate county, state, or federal agencies for assistance.
  • Collaborated with management to create training manuals.
  • Conducted eligibility screenings.
  • Achieved a 54% improvement in overall department accuracy.
  • Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
  • Coordinated care between cross-functional departments.

Summaries

  • Managed patient-related accounts receivables and achieved a repayment rate of 10% at a large medical facility.
  • Complete patient education is a success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Patient Access Representative with a strong work ethic and extensive medical services background.
  • Patient Access Liaison is a highly skilled Healthcare graduate with a strong medical office background.
  • Adept at reducing no-show rates.
  • Balanced patient care with effective billing.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at training and mentoring new staff.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.

Accomplishments

  • Enhanced the accuracy of insurance approvals, decreasing referral turnaround times by 6 months%.
  • Streamlined front desk operations, cutting patient wait times by one year% and enhancing the patient intake experience.
  • Contributed to the creation of customized patient registration forms, decreasing intake time by the past year per patient.
  • Managed a high volume of patient accounts in QuickBooks, effectively addressing insurance verification and reducing errors by 22%.
  • Implemented a patient satisfaction survey that raised Net Promoter Score (NPS) by 13 points within three years.
  • Generated weekly and monthly patient access performance reports used for departmental strategic planning with 82% improvement.
  • Collaborated with team of 3 in the development of initiative.
  • Resolved 43% of patient inquiries and complaints at the point-of-service within 24 hours, improving service excellence scores.
  • Led a patient access improvement project that reduced wait times by 16% while improving overall patient satisfaction.
  • Developed patient scheduling system enhancements that resulted in a 72% improvement in clinic flow.

Affiliations

  • Director of Patient Services Management, Cedar Works
  • Credentialing with The Joint Commission (TJC) – Healthcare Administration Certification
  • Certified Healthcare Access Manager (CHAM)
  • Member of Patient Financial Services Task Force
  • National Council on Patient Information and Education (NCPIE)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Society of Women Engineers
  • Toastmasters
  • Lions Club
  • Volunteered at Local Health Fairs to Provide Multilingual Patient Education German

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional Coder (CPC)
  • CompTIA Security+
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Outpatient Coder (COC)
  • CompTIA A+ Technician
  • Certified Electronic Health Records Specialist (CEHRS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hospital Registration Specialist Certification

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