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Skills

  • Business travelers
  • Customer service
  • MS Office
  • Budgets
  • Customer service excellence
  • Cross-team coordination (Flight Deck, Ground Crew)
  • Attention to detail
  • Team Leadership
  • First aid and CPR certified
  • Preflight briefings

Work Experiences

  • Assisted with training new hires.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to maintaining cabin cleanliness and adherence to health regulations by completing detailed cabin checks across 8 flights daily.
  • Acknowledged for maintaining punctuality.
  • Aided the boarding process by greeting passengers as they boarded the plane and directing them to their seats.
  • Conducted 17 flights per week.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Operated in strict accordance with all airline and federal aviation regulations to ensure that all safety and security procedures were followed.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Known for top-notch friendliness and best-in-class customer service.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Cabin Crew Member with 16 years of successful performance reporting and risk assessment experience.
  • 5 years' experience in international and long-haul flights.
  • Achieved 100% adherence to safety standards.
  • Bilingual Cabin Crew Member proficient in Spanish and Mandarin.
  • Costs were consistently reduced while profits were increased.
  • Certified in first aid and CPR.
  • When it comes to calming down tense passenger situations, this device is extremely effective.

Accomplishments

  • Achieved 52% compliance rate with aviation safety standards through rigorous adherence to pre-flight and in-flight safety checks.
  • Handled multilingual passenger interactions in initiative, ensuring smooth communication and high-quality service across culturally diverse groups.
  • Maintained detailed passenger feedback logs and disseminated improvement suggestions, contributing to a 75% enhancement in customer satisfaction.
  • Resolved in-flight passenger conflicts using advanced de-escalation techniques, preventing further disputes and maintaining overall cabin harmony.
  • Promoted cabin safety during turbulence by ensuring that all 7 passengers followed safety instructions promptly and effectively.
  • Stepped into leadership roles during crew shortages, ensuring smooth continuity of in-flight services during an average of 2 weekly flights.
  • Provided emergency first-aid care to passengers experiencing medical challenges during flight, helping to stabilize their condition until offboarding.
  • Ensured compliance with regulatory guidelines on over 16 daily flights, achieving a 23% operations success rate.
  • Successfully coordinated emergency evacuation drills involving 12 cabin crew members, significantly improving preparedness and response times.
  • Expertly assisted 7 passengers with mobility challenges, offering personalized care to ensure a comfortable and seamless travel experience.

Affiliations

  • Certified Manual Handling Safety Course - metric
  • International Air Safety Investigators Affiliation (IASI)
  • Association for Computing Machinery
  • American Red Cross Emergency Medical Training
  • International Air Transport Association (IATA)
  • Toastmasters
  • International Association of Administrative Professionals
  • American Marketing Association
  • Aircrew Officers Association of North America (AOA)
  • International Aviation Women's Association (IAWA)

Certifications

  • In-flight Service Certificate - program
  • SHRM Certified Professional (SHRM-CP)
  • First Aid Certification - American Red Cross
  • Certificate in Dangerous Goods Handling - Beacon Labs
  • Federal Aviation Administration (FAA) Certified Cabin Crew Member
  • Certificate in Crew Resource Management (CRM) - IATA
  • Certified Emergency Medical Technician (EMT-B) Colorado
  • First Aid/CPR Certified
  • Basic Life Support (BLS) Certification, Meridian, 2015
  • Cisco Certified Network Associate (CCNA)

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