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Skills

  • Business operations
  • Content localization for diverse regions
  • Problem resolution
  • Continuous process improvement
  • MS Office
  • Team management
  • Process improvement
  • Curriculum development
  • Coaching and mentoring trainers
  • Operational improvement

Work Experiences

  • Chose training aids for use in the classroom, such as demonstration models, computer tutorials, handbooks, and reference works.
  • Achieved Innovation Award for Best Training Program in 2024.
  • Boosted training retention and engagement by 36%.
  • Achieved a post-training competency increase of 81% %.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Used candidate sourcing and recruitment techniques such as networking, cold calling, and using online recruiting resources to find qualified people.
  • Kept track of and maintained relevant training data by creating Excel spreadsheets to keep track of files and documents.
  • Collaborated with HR to align training programs with performance goals, driving a 49% increase in annual employee reviews.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that system was achieved.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.

Summaries

  • Achieved 82% decrease in training time for remote employees.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Lead Training Specialist with 2 years of experience in performance reporting.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • ITIL and OSHA certified.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Achieved consistent learner satisfaction scores of 33%.
  • Self-starter with a knack for fostering a high-morale culture and retaining employees.

Accomplishments

  • Introduced training dashboards utilizing ServiceNow, allowing for real-time performance tracking that reduced report generation time by 17%.
  • Integrated mobile learning solutions into platforms, giving trainees immediate access to resources and boosting completion rates by 56%.
  • Resolved product issue through consumer testing.
  • Utilized advanced data analytics to track training impacts, presenting actionable insights that reduced training-related costs by $18/year.
  • Documented and resolved framework which led to method.
  • Collaborated with department heads to redesign certification programs, resulting in 44% higher completion rates across customer success.
  • Introduced AI-driven performance evaluation into training completion systems, resulting in 25% more accurate skills assessments.
  • Supervised cross-departmental training, resulting in a 47% decrease in procedural errors over one year.
  • Drove the deployment of instructor-led remote learning programs, increasing global engagement levels by 67%.
  • Supervised the development of a more effective learning management system that contributed to an 5 annual training cost reduction.

Affiliations

  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • American Evaluation Association (AEA)
  • Learning and Performance Institute (LPI)
  • International Association of Administrative Professionals
  • Training Industry's Certified Training Manager
  • American Society of Safety Professionals (ASSP)
  • International Association for Continuing Education and Training (IACET)
  • Global Corporate College

Certifications

  • Agile Certified Practitioner (ACP) by PMI
  • Certified Public Accountant (CPA)
  • Salesforce
  • MOODLE LMS Administrator Certification
  • Train-the-Trainer (TTT) Certification
  • Certified Learning Strategist (CLS) by the International Board of Standards
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Professional in Learning and Performance (CPLP) by ATD
  • Change Management Practitioner (CMP) by APMG

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