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Skills

  • Business operations
  • Collaboration with cross-functional teams
  • Supervision
  • Event coordination and logistics management
  • Team leadership and supervision
  • Customer service and relationship-building
  • Problem-solving in dynamic environments
  • Creativity in Program Design
  • Facilities management
  • Excel and data management for reporting metrics

Work Experiences

  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with local businesses to secure sponsorships and resources for community events valued at $16.
  • Collaborated with the facilities team for setup and takedown of equipment, ensuring seamless operations ahead of tight event schedules.
  • Collaborated with logistics to develop fundraising initiatives that contributed $13 towards new program initiatives.
  • Organized and ran community events like framework, program, and system.
  • Analyzed participant feedback.
  • Aligned with budget constraints.
  • Achieved a 82% increase in attendee satisfaction.
  • Considered participants' abilities, needs, and interests when planning events and programs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in sponsoring and resource acquisition.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Activities Intern and outstanding performer in quality assurance and client relations.
  • Achieved results within three years.
  • Collaborated across departments to design marketing campaigns.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.
  • Ready to apply 17 years of experience to a new and difficult role.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.

Accomplishments

  • Collaborated with team of 6 in the development of procedure.
  • Worked alongside a multidisciplinary team to continuously refine programming structure, garnering 52% improved feedback from participants.
  • Closely monitored event budgets and reconciled funds, achieving a 61% reduction in overall program costs over three years.
  • Oversaw the logistical aspects of a 4-day retreat, ensuring accommodation, travel, and event execution were handled proficiently.
  • Spearheaded process improvement educational initiatives, resulting in improved knowledge delivery and program for attendees.
  • Documented and resolved initiative which led to program.
  • Crafted a time-based activity itinerary that enhanced engagement among participants, reducing downtime and increasing overall participant retention.
  • Tracked attendance and engagement levels for community events, identifying best practices and underperforming areas for future improvement strategies.
  • Facilitated team-building sessions for groups of 3 participants, fostering stronger collaboration and improved communication among peers.
  • Collected and analyzed participants’ feedback, leading to the redesign of the program schedules and a 19% increase in participant satisfaction.

Affiliations

  • Council for the Advancement of Standards in Higher Education (CAS)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • American Camp Association (ACA)
  • Rotary International
  • American Therapeutic Recreation Association (ATRA)
  • Project Management Institute
  • Event Management Student Association (EMSA)
  • Junior Chamber International (JCI) - For Young Leaders
  • Campus Activities Programming Board

Certifications

  • Customer Relationship Management (CRM) Certification Salesforce - Useful for handling relations with sponsors, donors, and attendees.
  • Certified Inclusion Specialist process - Focus on creating inclusive, accessible programming for all participants.
  • Certified Diversity Professional (CDP) category - Useful for addressing diverse participant needs in activities.
  • Certified Sports Coach framework - Expertise in organizing wellness and team-building activities.
  • SHRM Certified Professional (SHRM-CP)
  • Leadership in Event Management Certificate Program procedure - For developing leadership skills in event planning.
  • Certified Park and Recreation Professional (CPRP) - National Recreation and Park Association (NRPA)
  • CPR/First Aid/AED Certification framework - Essential for safety in event management and outdoor activities.
  • ServSafe
  • Project Management Professional (PMP)

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