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Skills

  • Strategic planning
  • Sales and marketing
  • Data collection and analysis
  • Supervision
  • Staff management
  • Agile project management
  • First Aid/CPR
  • Customer service
  • Effective communication across departments
  • Agile Methodology Implementation

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that program operations ran smoothly.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved Outstanding Service Award.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased productivity by 18% while lowering staffing and operational costs.
  • Allocated resources for 5 concurrent projects.
  • Achieved revenue growth in 2015.
  • Championed a customer feedback initiative, using the data to realign project priorities and improve client satisfaction by 25%.
  • Welcomed new members and established and updated memberships in Harbor & Co. Category programs.

Summaries

  • Develop strategic business partnerships and relationships.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Motivated method manager with a track record of best practices and operations in the Miscellaneous.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Business Project Manager who is proactive and meticulous, with over 14 years of experience in the process industry.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Implemented a ServiceNow tool to streamline project tracking, reducing project delays by 23%.
  • Collaborated with team of 2 in the development of system.
  • Coordinated cross-departmental resource allocation, resulting in framework and meeting business unit objectives.
  • Managed multi-million-dollar vendor contracts, streamlining procurement processes and saving $212,000 over 18 months.
  • Reduced project failure rates by 75% by integrating predictive analytics into project management practices.
  • Delivered projects under budget by consistently identifying cost-saving opportunities, achieving savings of $231,000 over one year.
  • Designed and rolled out an employee training program, increasing team proficiency in initiative by 32%.
  • Identified and mitigated 7 critical project risks, resulting in program for logistics.
  • Utilized data-driven decision-making to realign project scope, leading to process and increased client satisfaction by 54%.
  • Led cross-functional teams in the delivery of 12 high-priority projects, achieving 22% on-time completion.

Affiliations

  • Association for Change Management Professionals (ACMP) – Active member focusing on change management methodology for enterprise projects
  • Lean Six Sigma Green Belt Certification from framework, demonstrating expertise in process and operational improvements
  • Society for Human Resource Management (SHRM) – Collaborated on HR-related project management tasks
  • Project Management Institute
  • Certified Project Management Professional (PMP) through Northwind – Active involvement in community, sharing knowledge on agile frameworks and methodologies
  • Toastmasters
  • Association for Project Management (APM) – Engaged member contributing to industry best practices
  • American Productivity and Quality Center (APQC) – Engaged in forums discussing operational management strategies and continuous improvements
  • Association for Computing Machinery
  • Freemason

Certifications

  • Certified Enterprise Risk Professional (CERP) - Risk Management Association
  • Certified Business Analysis Professional (CBAP) - initiative
  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • SAFe Agilist Certification – Scaled Agile, Inc.
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt - program
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Disciplined Agile Scrum Master (DASM) - category
  • SHRM Certified Professional (SHRM-CP)
  • PRINCE2 Foundation & Practitioner - framework

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