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Skills

  • History knowledge
  • Relationship development
  • Team management
  • Partnership building with environmental organizations
  • Interpretive Program Development
  • Communications
  • Activity planning
  • Process improvement
  • Business operations
  • Complaint resolution and response time improvement

Work Experiences

  • Collaborated with 14 local schools.
  • Contributed to successful conservation efforts.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted risk assessments of trails and park facilities after major weather events, ensuring timely repairs and preventing accidents.
  • Conducted story time, framework, and other programs for visitors and school groups on a three years basis.
  • Answered 8 calls per the past year to help customers with their questions and concerns.
  • Contributed over 13 hours of habitat restoration.
  • Conducted outreach to the local tourism board.
  • Transported SAP to two years customer locations.
  • Achieved a 37% improvement in site cleanliness.

Summaries

  • Achieved 33% improvements in park cleanliness.
  • Accomplished park professional.
  • Collaborative professional with extensive experience in trail management.
  • Adept at guiding large-scale volunteer events focused on habitat restoration, contributing 12 hours annually and improving natural resource preservation.
  • Conducted staff training focused on conflict resolution.
  • Accomplished park professional with a passion for guiding educational tours and fostering environmental awareness through engaging interpretive activities.
  • Collaborated with park management.
  • Authored educational content for park newsletters.
  • Achieved 82% increase in visitor satisfaction.
  • Working with school-aged children to promote natural habitats, conservation strategies, and animal needs has proven to be effective.

Accomplishments

  • Partnered with environmental organizations, enhancing trail safety by implementing Asana and reducing incidents by 79%.
  • Authored a park sustainability report that identified 16 actionable strategies to reduce the environmental footprint of park operations.
  • Collaborated with 3 educational institutions to deliver interactive nature-based programs, increasing student participation by 83%.
  • Negotiated sponsorships with Ironclad Systems, resulting in 17% of funding for framework, enhancing park visibility to 17 attendees.
  • Collaborated with regional park authorities to successfully launch a biodiversity monitoring project, tracking 2 new species.
  • Collaborated with indigenous leaders to create culturally sensitive interpretation programs, enhancing visitor experience and increasing inclusivity by 31%
  • Created crisis management plans for high-traffic days, reducing conflict incidents by 62% during peak seasons.
  • Implemented a comprehensive training program for new guides, reducing onboarding time by 7 weeks while increasing tour group satisfaction.
  • Secured $18 in educational grants over 2020, growing biodiversity awareness through new, engaging programs.
  • Supervised a daily operations team overseeing 16 tours, consistently maintaining visitor satisfaction ratings above 84%.

Affiliations

  • Environmental and Outdoor Recreation Council of Arizona
  • National Association of Social Workers
  • Regional Council of Historical Preservation
  • American Society of Safety Professionals
  • Certified Interpretive Guide Program (CIG) through NAI
  • Association of Nature Center Administrators (ANCA)
  • Friends of program Volunteer Corps
  • Parks and Open Space Advocacy Network
  • Society for Ecological Restoration (SER)
  • Project Management Institute

Certifications

  • CPR for the Professional Rescuer (CPRO) Certification – Summit Group
  • Visitor Management Systems Training – HubSpot
  • Certified Interpretive Guide (CIG) – Brightline
  • Geotourism Principles Certification – Cedar Works
  • Natural History Field Studies Certificate – Cedar Works
  • CompTIA Security+
  • Certified Tourism Ambassador (CTA) - Lakeside Partners
  • Certified Environmental Educator (Cedar Works)
  • Wilderness First Responder (WFR) - Harbor & Co.
  • Certified Public Accountant (CPA)

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