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Skills

  • Change management in office environments
  • Cross-functional collaboration
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Relationship development
  • Data entry
  • Invoice generation
  • Report writing
  • Communications
  • Team leadership and supervision

Work Experiences

  • Achieved Excellence Award for excellence in operations.
  • Centralized office procurement.
  • Hired and recruited highly talented individuals who brought cross-functional collaboration and data analysis to the department, resulting in increased team efficiency.
  • Delegated team tasks based on each Secretarial Support Manager's skill level and knowledge, resulting in a 3% increase in accuracy and productivity.
  • Collaborated with IT on software upgrades.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Increased revenue by employing highly effective collection techniques while adhering to regulatory compliance guidelines.
  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.
  • Checked financial bookkeeping for accuracy and compliance, resolving any discrepancies that were discovered.
  • Assisted more than 9 Secretarial Support Managers with clerical needs such as taking messages, scanning documents, and routing business correspondence.

Summaries

  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Office Manager and administration professional with 16 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Secretarial Support Manager and team leader with 18 years of experience in procedure settings.
  • Professional and well-versed office team member with excellent clerical skills and Miscellaneous knowledge.
  • SAP and Jira experts with exceptional interpersonal skills.
  • Strategic thinker with expertise in budget management.
  • Excellent conflict resolution skills and a track record of successfully defusing high-stress situations.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • In all aspects of administrative support, a multidisciplinary professional demonstrates essential and developed techniques in policy, procedure, and process improvement initiatives that minimize labor, increase productivity, and maintain quality.
  • Successful in managing team performance and allocating resources to meet demand and workflow.

Accomplishments

  • Collaborated with IT to customize scheduling software, eliminating calendar conflicts and saving 8 work hours per week.
  • Revised office supply ordering processes, reducing wasteful expenditures by $14 and improving inventory accuracy by 48%.
  • Worked closely with the procurement team to negotiate vendor contracts, saving the company $16 on office supplies within 13 months.
  • Developed a bi-weekly project reporting process ensuring key milestones were successfully tracked and reported, raising timeline adherence to 35%.
  • Collaborated with HR and department heads to design a performance evaluation system that effectively tracked skill progression for 16 employees.
  • Led an initiative to reduce meeting downtime by 80% by standardizing location-booking procedures and implementing an online reservation system.
  • Managed the execution of company events with 10 attendees, achieving attendance satisfaction rates of 39%.
  • Implemented a clerical task allocation system that reduced employee overtime by 65% and improved overall productivity.
  • Trained and onboarded 6 new administrative assistants, reducing onboarding time by 75% and ensuring adherence to company processes.
  • Spearheaded the introduction of a document management system that ironed out filing inefficiencies, reducing search times by 66%.

Affiliations

  • Awarded the Administrative Excellence Award by the National Secretarial Support Association in 2021.
  • Certified in Customer Service Excellence by the standard, focusing on supporting internal and external communications in administrative roles.
  • Annual attendee of the National Administrative Support Summit, gaining insights on the latest administrative tools and technologies to increase productivity.
  • Member of the Association for Project Management (APM), gaining extensive knowledge on project documentation and risk mitigation strategies.
  • Participated in the Administrative Leadership Roundtable to benchmark key administrative metrics (KPIs) and process efficiencies.
  • Member of the Institute of Administrative Management (IAM), developing further expertise in organizational leadership and workflow optimization.
  • Affiliated with the Society for Human Resource Management (SHRM), ensuring up-to-date knowledge of labor regulations and employee relations for team management.
  • Engaged in yearly compliance workshops on office management regulations hosted by the Occupational Safety and Health Administration (OSHA).
  • Recipient of the ‘Best Administrative Team Award’ in 2023, recognized for enhancing executive communication and meeting 42% of project deadlines on time.
  • Member of the Efficiency & Productivity Network, leveraging peer collaboration to streamline time management practices.

Certifications

  • Apple Certified Associate (ACA)
  • Certified Talent Development Specialist (CTDS) by ATD
  • Certified Information Privacy Professional (CIPP) by IAPP
  • Cisco Certified Network Associate (CCNA)
  • Certified Administrative Professional (CAP) by IAAP
  • Certified Human Resources Management Professional (HRMP) by HRCI
  • Certified Digital Marketing Associate (CDMA) by Tableau
  • CompTIA Network+
  • Certified Meeting Professional (CMP) by Events Industry Council
  • Microsoft Certified Systems Engineer (MCSE)

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