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Skills

  • Framework equipment
  • Team management
  • Interactive training tools
  • E-learning content creation
  • Interdisciplinary team leadership
  • Meditech System Training
  • Relationship development
  • Process improvement
  • Data entry
  • Regulatory compliance

Work Experiences

  • Achieved a training completion rate of 37% %.
  • Increased company revenue by 3% beyond the past year targets by upselling products and services.
  • Led a support team that assisted an average of 16 users globally in a 24/7 support environment as a level-three supervisor.
  • Authored comprehensive user guides and job aids tailored to end-users, reducing helpdesk tickets by 81% in the first 18 months after release.
  • Achieved a satisfaction rate of 22% post-training.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Worked closely with Tableau and Asana users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Achieved results within the first two years.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Summaries

  • Permissions, filters, and file sharing are all skills she possesses.
  • Meditech Trainer with 6 years of successful data analysis and workflow optimization experience.
  • Consistently delivers high-quality training content that aligns with key hospital KPIs, resulting in measurable performance improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Meditech Trainer and outstanding performer in stakeholder engagement and team leadership.
  • Aligns training content with key hospital KPIs.
  • OSHA and Six Sigma are proudly certified.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Conducted system upgrade and training rollouts.
  • Achieved a 75% reduction in system errors.

Accomplishments

  • Developed and conducted specialized Meditech training modules for human resources, ensuring a smooth transition during category.
  • Trained 14 end-users on custom Meditech modules, contributing to the hospital receiving process.
  • Resolved product issue through consumer testing.
  • Developed customized Meditech training solutions for engineering, improving documentation time for nurses/physicians by 82%.
  • Delivered Meditech webinars and e-learning content to 12 remote users, achieving a 31% training completion rate.
  • Updated training materials in accordance with Meditech’s new category release, maintaining user competency and optimizing system updates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 11 in the development of program.
  • Collaborated with IT to identify system pain points during Meditech rollout, reducing onboarding time by 44%.
  • Led Meditech super-user programs, cultivating internal champions and reducing reliance on external vendor support by 35%.

Affiliations

  • Toastmasters
  • Clinical Training Best Practices Collaborative
  • Project Management Institute
  • National Quality Forum (NQF)
  • Meditech Certified Trainer Program Alumni
  • National Council for Continuing Education & Training (NCCET)
  • American Society for Training and Development (ASTD)
  • Association for Talent Development (ATD)
  • Rotary International
  • Electronic Health Record Users Group Member

Certifications

  • Certified Professional in Critical Access Healthcare IT
  • Certified Specialist in Meditech Integration
  • Certified Healthcare Simulation Educator (CHSE)
  • Project Management Professional (PMP)
  • Certified Meditech Data Migration Specialist
  • Advanced Meditech Reporting Tool Proficiency Certification
  • Certified HIPAA Privacy Expert (CHPE)
  • Certified EHR Trainer (CEHRT) - Meridian
  • CompTIA Healthcare IT Technician (HIT-001)
  • Certified Professional in Electronic Health Records (CPEHR)

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