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Skills

  • Multi-Task Management
  • Communications
  • AED training (2015)
  • Tax preparation
  • CRM Systems
  • Business operations
  • Weapons training
  • ATM Tech training (2015)
  • Business Development
  • Customer satisfaction

Work Experiences

  • Each animal's breed was identified and recorded.
  • Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.
  • Kept accurate and detailed records of everything that happened during each shift.
  • Any unauthorized personnel were detected and apprehended.
  • Was responsible for processing and logging accurate and detailed incident reports.
  • Answered the phone in both routine and emergency situations.
  • Showed visitors around the building and answered accessibility questions.
  • Achieved 17% compliance with local pet registration laws by implementing door-to-door licensing campaigns.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Looked into animal-related complaints and gathered information.

Summaries

  • Service-driven
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Innovative
  • Versatile
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Professional with over 7 years of experience in project management and process improvement initiatives across the enterprise.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively communicated animal control policies with the public, reducing escalated disputes by 62% over the past year.
  • Collaborated with veterinarians to develop treatment and care programs for impounded and rescued animals, resulting in a 55% overall improvement in their health outcomes.
  • Collaborated with team of 3 in the development of system.
  • Introduced community outreach programs, educating 11 residents about wildlife cohabitation strategies, leading to a 39% decrease in calls for wildlife nuisance control.
  • Monitored and reported wildlife migration patterns using Microsoft Excel, facilitating safer wildlife crossings and reducing collisions over two years.
  • Documented and resolved system which led to program.
  • Utilized mobile animal tracking software to locate and recover 5 lost pets within 18 months, reuniting them with their owners.
  • Participated in investigations surrounding animal hoarding cases, contributing to the safe removal and rehoming of over 8 animals in Columbus.
  • Assisted in the setup of a regional animal response team, reducing response time to animal welfare incidents during emergencies by 10%.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • Association of Professional Wildlife Educators
  • Association for Supply Chain Management (APICS)
  • American Humane Society
  • American Association of Zookeepers (AAZK)
  • Alliance of Hazardous Materials Professionals
  • National Wildlife Rehabilitators Association (NWRA)
  • Category Animal Control Association
  • Veterinary Emergency and Critical Care Society (VECCS)

Certifications

  • Advanced Field Training Officer Certification
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Project Management Professional (PMP)
  • Certified Animal Welfare Administrator (CAWA)
  • Certified Humane Law Enforcement Officer
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Animal Rescue Service (EARS) Certification
  • Animal Control Supervisor Certification
  • Certified Wildlife Control Professional (CWCP)

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