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Skills

  • Deadline-driven Project Assistance
  • Mail handling
  • Budgets
  • Customer service
  • Time management
  • Database Development and Maintenance
  • Business operations
  • Data entry
  • Workflow Optimization
  • Cross-departmental communication

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Recognized program issues and used data analysis to effectively resolve them prior to escalation.
  • Authored, updated, and reformatted procedure reports to meet organization-wide standards, achieving consistency and professional formatting.
  • Assisted in updating the department’s website.
  • Arranged logistics for method, securing venues, arranging guest speakers, and coordinating with vendors, contributing to Employee of the Year outcomes.
  • Collaborated with team members.
  • Collected and synthesized survey data to create departmental reports, enhancements, and better understanding of student needs.
  • Adjusted personnel schedules during peak times.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Collaborated with administrative staff.

Summaries

  • Adept at maintaining strict deadlines.
  • Adhered to department guidelines.
  • Capable event planner with experience coordinating student events to increase participation by 61%, collaborating with peers and administrative staff for seamless execution.
  • Individual with process improvement who is active and well-educated.
  • Accomplished in digital file management.
  • Adhered to organizational policies.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Exceptional at drafting metric documents and keeping accurate organizational records.
  • Adept in troubleshooting technical issues.
  • Accomplished in digital file management, assisting in the transition of 13 paper records to a digital system, leading to enhanced document accessibility and storage optimization.

Accomplishments

  • Tracked and processed 14 payments in collaboration with the finance department, ensuring that deadlines were met with a 39% accuracy rate.
  • Resolved product issue through consumer testing.
  • Documented and resolved initiative which led to standard.
  • Managed confidential student records, following strict guidelines for program compliance regarding data privacy.
  • Assisted with audits by compiling, reviewing, and filing financial records, which contributed to zero discrepancies during internal reviews for 2017.
  • Worked cross-functionally with various campus departments to ensure seamless transition to a new file management system, reducing downtime by 82%.
  • Maintained and updated internal scheduling system for 16 staff members, improving coordination efficiency by 46%.
  • Collaborated with team of 8 in the development of procedure.
  • Organized 11 events for student orientation and provided administrative support to ensure smooth operation during 2019 intake.
  • Trained incoming student assistants on office systems and procedures, reducing overall training time by 25% through developed training guides.

Affiliations

  • Young Administrators Forum
  • National Association of College and University Business Officers (NACUBO)
  • American Marketing Association
  • Association for Computing Machinery
  • Project Management Institute
  • Phi Beta Kappa Honor Society
  • Business Professionals of America (BPA)
  • Association for Supply Chain Management (APICS)
  • Educational Office Professionals of Oregon
  • Society of Women Engineers

Certifications

  • Apple Certified Associate (ACA)
  • Records Management Training Course (AIIM)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Office Manager (COM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Introduction to Clerical Skills Development
  • Certified Meeting Professional (CMP)

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