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Skills

  • Data entry
  • MS Office
  • Adaptability in Fast-paced Environments
  • Monitoring patient progress
  • Appointment scheduling optimization
  • Medical transcription
  • Diagnostic equipment expertise
  • Organization
  • EMR / EHR
  • Customer service

Work Experiences

  • Balanced patient accounts at the end of each month, ensuring zero discrepancies in recorded payments and outstanding balances.
  • Balanced patient accounts monthly.
  • Assumed additional responsibility during peak periods.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Achieved reduction over 6 months.
  • Collaborated with insurance carriers.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Collaborated with clinical departments to verify charge accuracy, which increased department revenue by $17 over metric.
  • Used quality controls to monitor procedure test accuracy.
  • Achieved Excellence Award for highest monthly accuracy in billing records.

Summaries

  • Achieved an approval rate of 57%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable Medical Billing Assistant.
  • Positive and upbeat personality with excellent communication abilities.
  • Accomplished Medical Billing Assistant.
  • Costs were consistently reduced while profits were increased.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Compassionate Medical Billing Assistant.
  • Medical Billing Assistant is a multi-talented Medical Billing Assistant who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Contributed to the team’s achievement of metric, improving overall claims processing efficiency by 57%.
  • Reviewed patient accounts for accuracy, correcting billing errors, which resulted in a 14 increase in collected revenue.
  • Successfully transitioned to new coding standards (ICD-10) without disruption to claim processing or hospital revenue.
  • Upskilled team members on using SAP to streamline medical billing, reducing error rates by 83%
  • Utilized strong problem-solving skills to troubleshoot rejected insurance claims, resulting in a 71% reduction in re-submissions.
  • Worked closely with patients to explain insurance terms and options, increasing patient understanding and reducing payment delays by 81%.
  • Coordinated with multiple insurance providers to ensure timely pre-certifications for surgical procedures, improving approval rate by 26%
  • Processed insurance claims within 13 business days on average, consistently meeting company targets for timely reimbursement.
  • Regularly communicated with insurance payers to resolve claim issues, decreasing outstanding claim volume by 81%.
  • Maintained compliance with HIPAA regulations, ensuring no breaches of patient confidentiality during category.

Affiliations

  • Network of Certified Administrative Professionals (NCAP)
  • International Claim Association (ICA)
  • Member, Medical Billing Taskforce – 2022
  • Toastmasters
  • Member, Patient Access Collaborative
  • Medical Group Management Association (MGMA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Freemason
  • Revenue Cycle Analyst Network
  • Member, Billing Optimization Group

Certifications

  • Patient Financial Services Certification – method
  • Healthcare Billing and Coding Certification – framework
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Electronic Health Record Specialist Certification (CEHRS) - National Healthcareer Association (NHA)
  • Certified Healthcare Financial Professional (CHFP) - procedure
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Medical Office Manager (CMOM) - Practice Management Institute (PMI)
  • Certified Electronic Health Record (EHR) Specialist – process
  • Salesforce

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