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Skills

  • Equipment maintenance
  • Food production management
  • Employee engagement improvement
  • Kitchen staff coordination
  • KPI Monitoring and Adjustment
  • Communications
  • Kitchen equipment operation and maintenance
  • Recruitment
  • Retail operations management
  • Inventory Shrinkage Reduction

Work Experiences

  • Assisted in creating budgets and tracking expenditures, ensuring that location remained within 65% of profit margin targets.
  • Achieved results within the first 7 months.
  • Assisted in creating budgets.
  • Collaborated with marketing team to promote special events, contributing to an $15 increase in daily sales compared to non-event days.
  • Collaboratively developed shift leader training materials.
  • Identified operational flaws and took corrective action to address metric and category concerns while also facilitating metric.
  • Coordinated light maintenance and facility repairs, reducing unplanned downtime by 51%. Received positive feedback from store management.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved results within 18 months.
  • Was in charge of food costs and inventory management.

Summaries

  • Achieved a 24% increase in promotions within 2017.
  • Clear understanding of strategic planning and performance reporting as well as team leadership training.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Shift Leader Manager with strong skills in workforce productivity enhancement and team motivation. Increased overall efficiency by 45% and improved shift performance and communication.
  • Shift Leader Manager is a multi-talented Shift Leader Manager who is consistently rewarded for planning and operational improvements.
  • Collaborative Shift Leader Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.

Accomplishments

  • Trained and mentored new employees, reducing onboarding time by 9 days and improving their performance in their first quarter.
  • Utilized performance tracking tools to identify top performers, resulting in the development of a rewards system and subsequent 26% increase in employee satisfaction.
  • Collaborated with senior management to develop career growth workshops, resulting in 9 internal promotions over three years.
  • Resolved shift conflicts and scheduling issues, creating a more cohesive and flexible team structure that allowed for immediate resolution of staff shortages.
  • Implemented cross-functional collaboration with other departments, successfully improving overall team response efficiency by 79%.
  • Contributed to the rollout of new POS systems, resulting in a 38% improvement in transaction times and more efficient shift operations.
  • Reviewed daily and weekly shift performance, using performance data to develop individualized coaching plans, resulting in enhanced team engagement.
  • Received Employee of the Year for excellence in overseeing employee performance reviews and progress plans, leading to a 31% improvement in team performance.
  • Coordinated with logistics and supply chain team to ensure timely product availability, reducing stockout incidents by 81%.
  • Motivated team to meet consistently high customer service standards, achieving a Innovation Award in 2018 for regional customer satisfaction.

Affiliations

  • International Foodservice Executives Association (IFSEA)
  • Freemason
  • International Council of Nurses
  • National Restaurant Association (NRA)
  • Emergency Management Association (EMA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • National Association for Catering and Events (NACE)
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • NPS Improvement Strategies Certification - Net Promoter System Certification Program
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Food Safety Manager Certification (FSMC) - National Restaurant Association
  • Certified Time Management Specialist (CTMS) - Time Management Institute 2023
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Public Accountant (CPA)
  • Certified Professional in Training Management (CPTM) – Training Industry
  • Cisco Certified Network Associate (CCNA)

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