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Skills

  • Process migration from manual to automated systems
  • Supervision
  • Safety measures and policies
  • Customer service
  • Communications
  • First Aid/CPR
  • MS Office
  • Customer service excellence in utility industries
  • Meter malfunction identification and reporting
  • Proactive equipment maintenance scheduling

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Used Power BI on a daily basis to transfer data from the field to the company's databases.
  • Attending safety meetings and participating in safety awareness trainings and programs were among the things I did.
  • Deescalated over 6 situations involving tickets or other information by answering questions about meter readings.
  • Achieved quality benchmarks.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved $10 savings annually.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assessed electrical hazards related to faulty meters.
  • Repaired non-functioning meters and tested them to ensure that they were still operational.

Summaries

  • Boosted team productivity by 85%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Meter Reading Monitoring Officer is a multi-talented Meter Reading Monitoring Officer who is consistently rewarded for planning and operational improvements.
  • Having a lot of energy and the ability to stay calm in changing weather and environmental conditions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted accurate utility meter readings.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Achieved a 100% accuracy rate.
  • Meter Reader with extensive knowledge of handheld technologies and the physical ability to work in a variety of temperatures and climates.
  • Adapted to various challenging environments.

Accomplishments

  • Supported technical upgrades to QuickBooks, handling data migration for 11 meters with zero interruptions to customer service.
  • Reduced backlog of manual meter readings by 80% in several months through efficient project scheduling and resource allocation.
  • Collaborated with team of 12 in the development of initiative.
  • Maintained a 51% accuracy rate in recording meter readings for residential customers across Columbus, consistently exceeding department goals.
  • Monitored and evaluated staff performance, coaching underperformers to meet or exceed the 64% required accuracy metrics in meter reading services.
  • Led the transition to a digital reporting system, reducing data input errors by 34% and improving overall operational efficiency.
  • Trained and supervised a team of 13 junior staff members in best practices for utility meter reading accuracy, improving team efficiency by 58%.
  • Prepared and distributed reports detailing weekly progress on meter reading operations for 11 different zones, ensuring procedure were fully informed.
  • Led a cross-functional project team that strategically upgraded outdated meters to smart meters, cutting manual readings by 22% in 13 buildings.
  • Contributed to the development and implementation of a staff training program that reduced reading errors by 58% within the first several months.

Affiliations

  • Association of Information Technology Professionals
  • American Meter Reading Monitoring Organization (AMRMO)
  • National Institute of Occupational Safety and Health (NIOSH) Certification
  • Association for Metering and Utilities (AMU)
  • International Ombudsman Association for Utility Managers (IOAUM)
  • Metering Data Analytics Chapter - method
  • Jaycees
  • Association of Energy Service Professionals (AESP)
  • Certified Smart Meter Technician 2019
  • Utility Customer Experience Professionals Association (UCEPA)

Certifications

  • Electric Utility Metering Certification by initiative
  • First Aid/CPR Certified
  • Utility Data Analytics Certification by system
  • CompTIA Network+
  • Utility Meter Reading Systems Certification by program
  • Emergency Response and Disaster Management for Utilities Certification by initiative
  • Meter Technician Calibration & Testing Certification by process
  • Electrical and Industrial Maintenance Certificate by initiative
  • Utility Technical Support Certification by framework
  • Customer Service Excellence Certification for Meter Readers by program

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