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Skills

  • Engine overhaul expertise in framework models
  • Client communication and customer satisfaction management
  • Advanced hybrid and EV vehicle troubleshooting
  • Project organization
  • Budgets
  • Operational improvement
  • Mentoring and training of apprentices
  • Metric equipment
  • Forklift safety
  • Relationship development

Work Experiences

  • Collaborated with dealership warranty representatives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of category project by standard team, which resulted in category.
  • Analyzed method systems.
  • Tested electronics and computer control systems using specialized equipment such as metric and category.
  • Conducted thorough vehicle inspections in order to assess damage and develop repair plans.
  • Provided accurate estimates for needed repairs while also fully educating customers on their options and plans of action.
  • Achieved CPA for ASE Master Technician.
  • Achieved a customer satisfaction score of 53%.
  • Conducted checks after every alignment, brake, and vehicle suspension job.

Summaries

  • Achieved 15% improvement in high-demand repair environments.
  • Utilize testing, repair, and replacement skills to complete full restorations of vehicle systems.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Addressed vehicle concerns promptly.
  • Built rapport through professional service.
  • Certified Technician in advanced electrical systems, capable of diagnosing both common and complex issues, leading to a 48% efficiency increase in overall repair workflows.
  • Achieved Outstanding Service Award as recognition for leading a highly efficient automotive service team, consistently delivering top-tier service for process systems servicing.
  • Achieved Outstanding Service Award for leading an efficient automotive service team.
  • Certified in CPA.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Streamlined shop’s workflow by reinforcing the use of a new parts management system, decreasing mechanical delays by 51%.
  • Participated in cross-functional teams addressing complex mechanical issues, achieving a 63% success rate in first-time repairs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced waste in shop resources by 62% through the implementation of a preventative maintenance program across 13 vehicles.
  • Maintained shop’s highest level of compliance in safety and environmental guidelines, reducing the number of incidents to 14 over 2015.
  • Successfully completed procedure in 6% less time than the industry standard, improving service efficiency.
  • Coordinated with vendors for parts procurement, reducing parts wait time by 10 hours/days and improving repair turnover rate.
  • Calibrated vehicle fuel systems leading to a 18% improvement in fuel efficiency for serviced vehicles.
  • Conducted comprehensive hybrid system diagnostics, reducing troubleshooting times by 44% using Jira.
  • Enhanced shop’s diagnostic accuracy by implementing Jira, which decreased service returns by 41%.

Affiliations

  • Society of Human Resource Management
  • National Automotive Technicians Education Foundation (NATEF)
  • ASE Blue Seal of Excellence Recognition 2016
  • Active Certification in Advanced Driver Assistance Systems (ADAS)
  • State Automotive License Board holder in Chicago
  • Participation in the National Automotive Service Task Force (NASTF)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Society of Automotive Engineers (SAE)
  • Affiliated with local Auto Mechanics Union, framework

Certifications

  • Certified Emissions Repair Technician Atlanta
  • Project Management Professional (PMP)
  • OSHA 10-Hour General Industry Safety Certification
  • Vehicle Safety Inspection Certification the Pacific Northwest
  • Automotive Service Excellence (ASE) - L1 Advanced Engine Performance Specialist
  • EPA Section 609 Certification (Air Conditioning & Refrigerant Handling)
  • Hybrid and Electric Vehicle Certification from Northwind
  • Automotive Service Excellence (ASE) C1 - Service Consultant
  • CompTIA Security+
  • Automotive Service Excellence (ASE) A1 - Engine Repair

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