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Skills

  • Report writing
  • Client service excellence
  • Dinner service planning
  • Organization
  • MS Office
  • Data Management
  • Contract negotiation
  • Word processing
  • Sorting and labeling
  • Food preparation

Work Experiences

  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Advised
  • Established
  • Quickly identified problems and alerted Key Account Specialist to any potential project delays.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Managed
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Provided management with system updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Scanned documents and saved them in a database to keep track of important organizational data.

Summaries

  • Focused on customer service
  • Ambitious
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Highly effective in vendor management, evaluating personnel performance, and putting in place top-notch strategies.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Adaptable, tenacious, and capable project manager with over 18 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Process and procedure are examples of abilities.
  • Seasoned
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven

Accomplishments

  • Documented and resolved procedure which led to program.
  • Helped reduce customer churn by 67% by conducting regular satisfaction check-ins and adjusting service offerings accordingly.
  • Resolved product issue through consumer testing.
  • Collaborated cross-functionally with marketing and product teams to deliver customized solutions, driving an overall account growth of $7.
  • Optimized post-sale support processes, reducing resolution times by 66% and significantly boosting NPS scores among top-tier clients.
  • Led cross-functional team collaboration to meet client-specific needs, improving client relations and satisfaction by 36%.
  • Led regular business reviews with key accounts, identifying new opportunities and increasing upsell revenue by 55%.
  • Prepared and presented business proposals to top-tier clients, successfully securing 7 in new business.
  • Implemented a comprehensive client satisfaction survey, helping improve product offerings and increasing overall customer satisfaction by 79%.
  • Contributed to a 15% improvement in client onboarding time through streamlined processes and better preparation of account insights.

Affiliations

  • Society of Human Resource Management
  • American Management Association (AMA) – Leadership Training Program Graduate
  • Institute of Business Forecasting & Planning (IBF) – Advanced Demand Planning Certification
  • Project Management Institute (PMI) Associate Member
  • Association of National Advertisers (ANA) – Collaboration on Brand Strategy for Key Accounts
  • American Marketing Association (AMA), Member since 2023
  • The Customer Success Association – Certified Customer Success Professional
  • American Medical Informatics Association
  • Institute for Corporate Productivity (i4cp) – Member and Attendee of Key Account Workshops
  • Jaycees

Certifications

  • Customer Relationship Management (CRM) Certification – Salesforce – 2024
  • Hootsuite Social Marketing Certification – Hootsuite, 2015
  • Certified Pricing Professional (CPP) – process
  • Certified Key Account Manager (CKAM) - Meridian, 2015
  • Certified Public Accountant (CPA)
  • Salesforce
  • Key Performance Indicator (KPI) Development Certification – Balanced Scorecard Institute 2015
  • Certified Marketing Professional (CMP) - Summit Group, 2016
  • Certified Revenue Management Executive (CRME) - HSMAI, 2017
  • CompTIA A+ Technician

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